Your task Individually, you are required to create a problem-solving matrix that interprets and investigates the interrelationship of the human resource, financial, and product and markets contexts....

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Your task Individually, you are required to create a problem-solving matrix that interprets and investigates the interrelationship of the human resource, financial, and product and markets contexts. Assessment Description The purpose of this individual assessment is to develop students skills in analysing the structure and functions of hospitality and tourism management. This will enable students to understand the different types of business management issues that can arise in the hospitality and tourism operational contexts. Assessment Instructions Your first task in this assessment is to read the following hypothetical problems: Problem 1: An external booking platform indicates incorrect room rates and included amenities for your hotel during the busiest period of the year. Problem 2: Over the past few months, the front office department in your hotel experienced high staff turnover rates, and your hotel is about to host the biggest conference of the year. Problem 3: The recent quarterly statement of the housekeeping department indicates a rapid increase in the use of linen despite having low occupancy levels. Your next task is to identify the central issue in each of the problems by allocating a tick and a brief explanation in the relevant quadrant of the problem-solving matrix. You are then required to considerhow each of the problems interrelates with other hospitality and tourism contexts by listing the potential implications of the identified issue in the remaining of quadrants. Your final task is to propose an appropriate framework or concept that we’ve covered in weeks 2 to 5 to address the identified issue in each of the contexts. In creating the problem-solving matrix, you are to use the following format: Problem Solving Matrix Problem 1 Problem 2 Problem 3 The human resource context The financial context The product and markets context As for what students should do: Task 1: students are to identify the central issue in each of the problems by allocating a tick and a brief explanation IN the relevant quadrant of the problem-solving matrix. Task 2: Students are to explain how each of the problems interrelates with other hospitality and tourism contexts by listing the potential implications of the identified issue IN the remaining of quadrants Task 3: Student to propose an appropriate framework or concept that we’ve covered in weeks 2 to 5 to address the identified issue in each of the contexts. In other words, students should state how they may "solve the problems". The part should be provided below the matrix.
Answered Same DayAug 17, 2021HAT203

Answer To: Your task Individually, you are required to create a problem-solving matrix that interprets and...

Abhishek answered on Aug 19 2021
140 Votes
ASSESSMENT 1
SUBJECT CODE: HAT203
SUBJECT NAME: HOSPITALITY AND TOURISM MANAGEMENT
ASSESSMENT TITLE: PROBLEM-SOLVING MATRIX
    Problem Solving Matrix
    Problem 1
An external booking platform indicates incorrect room rates
and included amenities
    Problem 2
Over the past few months, the front office department in your hotel experienced high staff turnover rates, and your hotel is about to host the biggest conference of the year
    Problem 3
The recent quarterly statement of the housekeeping department indicates a rapid increase in the use of linen despite having low occupancy levels
    The human resource context
    Issues
· The human resource department needs to have clarity with the customers so that they can get more interested with the tourism industry.
· The human resource department is responsible for designing the strategies within the organization
Interrelation with Hospitality and Tourism Context
· The incorrect information on the different booking platforms can be a bad example for the whole industry.
· If the booking information is wrong then it can confuse the consumers and they can be very much dissatisfied with the different activities.
· In this way, whole industry is getting affected.
Potential implication
· The changes in the booking authorities and platform can reduce the customer turnover
· It can be a good way for the organizational success within the organization
Framework
· The company needs to confine the bookings within the organizational websites so that there will be no extra information or fake numbers on different websites.
· In this way, customer retention can face betterment.
    Issues
· The different functions like the recruitment, grooming and providing training to the employees.
· The issue discusses that the employee turnover rate is the proof that the human resource department have no clarity in thief strategies.
· This is a big issue for the HR department as it is affecting their position in the industry.
Interrelation with Hospitality and Tourism Context
· If the employee number is reduced then it can be a huge problem for the whole industry (Murray et al. 2017).
· Without the contribution of the employees, the essential activities cannot be...
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