You work as an IT manager for Martin Haulage and Logistics Limited, which has five depots across the United Kingdom and employs 500 staff. Part of your job is to supervise the two IT technicians who...

You work as an IT manager for Martin Haulage and Logistics Limited, which has five depots across the United Kingdom and employs 500 staff. Part of your job is to supervise the two IT technicians who carry out upgrades, repairs and troubleshoot across the company. Although they are based in your office, they are mobile and travel to different depots as required. You have a ‘technical helpline’ for IT problems and can remotely access machines if required. As the company is dependent upon continual electronic information, it is important that systems and machines are kept operational or repaired quickly.

You have been asked to upgrade the company’s IT operating system and office software to the latest version and have been given a 6 month deadline for completion. What is problem statement in this scenario?