You might think that processes are unimportant or that they are a minor part of business operations. This is far from true. Companies need processes in every aspect of their operations to maintain...

1 answer below »

View more »
Answered 2 days AfterApr 30, 2024

Answer To: You might think that processes are unimportant or that they are a minor part of business operations....

Sandeep answered on May 03 2024
18 Votes
In the Sinha article, the five-step process for Business Process Reengineering (BPR) is outlined as follows:
· Develop Vision and Objective
s:
· Identify Processes to Reengineer:
· Understand and Measure Existing Processes:
· Redesign Processes:
· Implement and Monitor Changes.
Let's consider applying Business Process Reengineering (BPR) concepts to a retail business, specifically a large department store chain called "SuperMart."
SuperMart is a large department store chain facing challenges in its operations, including long checkout lines, inventory management issues, and declining customer satisfaction:
SuperMart's Current Checkout Process:
Customer Selection:
· Customers select items and proceed to the checkout area.
Checkout Process:
· Customers queue in checkout lines.
· Cashiers scan items and process payments.
· Baggers pack items, and customers collect their purchases.
Customer Experience:
· Long wait times in checkout lines.
· Customers often experience frustration due to delays.
· Limited flexibility in payment options.
Challenges Necessitating Implementation of BPR:
Long Wait Times:
· Average checkout wait time is currently 10-15 minutes, leading to customer frustration.
· High customer traffic during peak hours exacerbates waits times.
Inefficiency in Checkout Process:
· Inefficient scanning and payment processes lead to delays.
· Manual bagging...
SOLUTION.PDF

Answer To This Question Is Available To Download

Submit New Assignment

Copy and Paste Your Assignment Here
April
January
February
March
April
May
June
July
August
September
October
November
December
2025
2025
2026
2027
SunMonTueWedThuFriSat
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
00:00
00:30
01:00
01:30
02:00
02:30
03:00
03:30
04:00
04:30
05:00
05:30
06:00
06:30
07:00
07:30
08:00
08:30
09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
14:30
15:00
15:30
16:00
16:30
17:00
17:30
18:00
18:30
19:00
19:30
20:00
20:30
21:00
21:30
22:00
22:30
23:00
23:30