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Health Program2 HEALTH PROGRAM Table of Contents Overview of Go 4 Fun3 Individual Profiles3 Consumer Participation and Engagement3 Barriers to Participation4 Consultation Mechanisms4 Other Stakeholders5 Broader Organisational Context5 Potential Impacts5 Partnerships6 Risks6 Standards6 Policies6 References7 Overview of Go 4 Fun The program Go 4 Fun is a special initiative taken up by the organisation of Healthy Children. This program aims at building self-esteem, while giving detailed insights and knowledge regarding proper dietary practices, the ways of staying active and leading a healthy life for the children belonging to the age group of 7 to 13 years and who are above a healthy weight. It is a free program for NSW children as well as their families (Go 4 Fun, 2021). Since the Go 4 Fun program is a free initiative by the organisation of Healthy Children, therefore it can be widely accessed by a huge expanse of the population residing in the New South Wales region of Australia. The program can also be accessed through the online medium, thereby making it available to an even wider population of children who wish to inculcate healthy eating habits in the diets. The online program course usually runs for around 10 weeks where the children receive support from a health coach. Individual Profiles One child arrived at the job placement with the problem of overweight where he was also suffering from the problems of being lethargic due to the problem of excessive weight gain. One of the health coaches specifically dealt with his problem and suggested a diet which he was advised to follow for the next one month, after which, the child was asked to come and show his progress. In addition to the change of diet, certain exercises were given which he was to follow on a regular basis. In another case, a girl came with the problem of obesity and thyroid, for which dietary changes were made. In addition to that, she was asked to take medications for thyroid. Certain exercises were also suggested, along with that, she was asked to join Zumba classes. Consumer Participation and Engagement Consumer participation and engagement can be significantly increased through the help of advertisements and promotions at the initial level. Awareness programs can be organized in order to intimate the families the importance of maintaining good health in children. Additionally, according to Eisingerich, Marchand, Fritze and Dong (2019), word of mouth communication from satisfied customers can also increase the reach of the program. Interactive sessions between children and their families and the health professionals can be conducted in order to forward communication. Barriers to Participation Lack of proper and effective communication with the clients can lead to a number of barriers to participation and engagement. In addition to that, according to Tully et al. (2017), failure to offer the clients quality service can also act as a significant barrier to future participation and engagement. For instance, rude behaviour from one of the health coaches can prove to be detrimental for the program. It can ruin the reputation of the organisation, as a result of which, future clients will avoid taking the aid of the Go 4 Fun program. In order to avoid communication gap with the clients, it is important to keep them abreast with the recent developments and changes within the operation of the program, so that they are aware and prepared for the changes. Informing the internal staff members regarding the importance of offering good quality service is also essential so that a sense of shared value is created. As a result of this, customers will be satisfied with the outcome of the program and increase their participation and engagement. Consultation Mechanisms The changes that will be brought about related to the operation of the program will be informed to the clients in the form of a notice on the official website of Go 4 Fun. In addition to that, the various services offered by the program will also be mentioned on the official website so that the information is available to everyone who accesses the program. A brochure with all the essential information regarding the services, products and support will be provided to each family of the child who will be enrolled for the program. Other Stakeholders The stakeholders in the Go 4 Fun program are the children, their families, the health professionals such as the health coaches, exercise instructors, security teams, managers and support teams. The other stakeholders of the program are the higher executive officers of Healthy Children initiative, program managers who design and implement the awareness programs and so on. Broader Organisational Context As one of the program managers of Go 4 Fun, it is my responsibility to help design the program in such a manner such that it meets the needs and requirements of children suffering from the problem of unhealthy weight gain. The program aims to suggest healthy food plans for children, along with that encourage them in exercising and staying active in order to maintain a healthy lifestyle. The program also aims at creating positive body awareness for the children dealing with obesity and overweight issues. The program is guided and supported by health professionals and coaches who guide the children about the correct dietary intake. Additionally, trainers and instructors carry out fun exercise sessions for children, where parents can also exercise with children in order to inculcate the importance of healthy habits. Potential Impacts Positive impacts are expected to be observed in the delivery service with the implementation of the program. Since the program is free and also available in the form of an online 10-week course, it can prove to be even more helpful for children suffering from the problem of being overweight or obese. Partnerships The Go 4 Fun program can partner with potential health awareness programs through which more people will become health conscious and realise the importance of maintaining good health right from childhood. Risks Some of the risks in the program are instances of communication gap with the clients, inability to offer quality service, increase in staff turnover rates, failure to maintain safety and so on. Standards The Workplace Health and Safety policies need to be adhered to in order to maintain proper safety measures in the workplace. The program will adhere to the safety measures by informing the staff about any problem in the gears and equipment, through maintenance of clean Zumba floors in order to avoid slipping and so on. Policies The program needs to be properly adhered to the complaint and feedback handling policies and procedures by setting up consultation services for the clients. Additionally, surveys need to be conducted so that gaps in policies can be addressed and looked into. References Eisingerich, A. B., Marchand, A., Fritze, M. P., & Dong, L. (2019). Hook vs. hope: How to enhance customer engagement through gamification. International Journal of Research in Marketing, 36(2), 200-215. Go 4 Fun, 2021, Retrieved from: http://go4fun.com.au/ Tully, L. A., Piotrowska, P. J., Collins, D. A., Mairet, K. S., Black, N., Kimonis, E. R., ... & Dadds, M. R. (2017). Optimising child outcomes from parenting interventions: fathers’ experiences, preferences and barriers to participation. BMC Public Health, 17(1), 1-14. This document is Feedback Received Document It is for use with CHCCCS007 Assessment Task 2 Feedback received document Your pilot program has now run and the four weeks have ended. Participants were provided with a survey to compete after the program finished. After your survey was completed, the following feedback was received: · 80% of participants said that they were “very happy with the program and it met their needs and expectations”. · 15% of participants enjoyed taking part in the program but thought improvements could be made in relation to the timing of the program and the days it was running. · 5% of participants thought it was ok, but they probably wouldn’t participate in a future one. · One formal complaint has been made that addressed in line with your developed complaints policy and this was in relation to a WHS matter. One of the participants was observed by one of the residents engaging in an unsafe practice. Other feedback and consultation: · Head management of your organisation (work placement) believe the program is having a positive impact on the participants. They support the program but have indicated that they are having some budgetary issues and if the next program is to run, they could only fund 50% of it. This program ran over budget by just 2.5%. Under a 10% variance is considered normal. · One of the staff involved in the program is moving and will not be able to work with you if the program is run again. · You have received enquiries from other people (who have heard positive reviews from the participants) interested in the program – meaning that if all people interested in attending the next one sign up – you would have an increase in numbers by 50%. CHCCCS007 Develop and implement service programs Student Resources Vocational Training Institute RTO 41111 CRICOS 03487C Version: November 2020 v1.0 © 2020 RTO Works Page 1 | 1