You have been appointed the chief quality officer for your institution. Your primary role will be to undertake initiatives that increase the institution's quality scores. Research at least three peer-reviewed sources published within the last five years that discuss successful quality initiatives implemented in health care organizations similar to yours. What quality issues did the organizations face and how were they addressed? What are the similarities between your organization and those from your research? Write a 1,050- to 1,200-word paper that uses your research to address three to five quality improvement measures that your organization must implement. Include the following: A quality collaborative or Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) with which your institution is involved for quality measurement and performance The purpose of the quality collaborative or HCAHPS, the quality measures, and the tools used A general description of data that must be collected A comparison between these scores or benchmarks and the state and national averages
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