You get numerous calls from users who cannot access an application. Upon investigation, you find that the application has crashed. You restart the application, and it appears to run okay. What is the...

You get numerous calls from users who cannot access an application. Upon investigation, you find that the application has crashed. You restart the application, and it appears to run okay. What is the next step in the troubleshooting process?

a. Email the users and let them know that they can use the application again.

b. Test the application to ensure that it operates correctly.

c. Document the problem and the solution.

d. Reload the application executables from the CD and restart it.