You can find many pragmatic exercises for understanding users’ needs. One example is a team-building exercise in which a blindfolded person is led by the guide’s voice through an obstacle course, with...

You can find many pragmatic exercises for understanding users’ needs. One example is a team-building exercise in which a blindfolded person is led by the guide’s voice through an obstacle course, with ambient noise, such as other people talking, to confuse the blindfolded person. Use this exercise to think of ways to improve the process of understanding users’ needs.