You are required to act as the business analyst working for Selvi at Kinky Feet. You have been asked by Selvi to do the following: 1. Analyse and identify the problems in Kinky Feet. 2. Designate...

You are required to act as the business analyst working for Selvi at Kinky Feet. You have been asked by Selvi to do the following:
1.    Analyse and identify the problems in Kinky Feet.
2.    Designate whether the problems you have identified in 1 are hard or soft system problems. You need to explain why you have made your decision.
3.    Identify key stakeholders and problem owners.
4.    List possible models, tools and techniques that can be used to analyse the current system. Critique each of these models, tools and technique in addressing the problems in the case study. (Note: the emphasis is on critiquing the methods and not to give examples of the methods). As part of this section, consider both object