You are a computer security trainer for your firm’s 200 employees and contract workers. What are the key topics you would cover in your initial half-hour basic training program on security for non-IT...

You are a computer security trainer for your firm’s 200 employees and contract workers. What are the key topics you would cover in your initial half-hour basic training program on security for non-IT personnel? What sort of additional security-related training might be appropriate once people have the basics covered? Hundreds of a bank’s customers have called the customer service call center to complain that they are receiving text messages on their phone telling them to log on to a Web site and enter personal information to resolve an issue with their account. What action should the bank take?