Image courtesy of Pexels.com (CCO) CHCSOH001 Work with people experiencing or at risk of homelessness Unit version Document version Release date Comments/actions V.0.0.4 V1.0.0 TQM Master 001...

Assessment Task
- Written
CHCSOH001_AT2_W_TQM_v2
    
    
CHCSOH001_AT2_W_TQM_v2
    Student Name
    Kayla Vu
    Student Number
    451025449
    Unit Code/s & Name/s
    CHCSOH001 Work with people experiencing or at risk of homelessness
    Assessment Type
    Written
    Assessment Name
    Case Studies
    Assessment Task No.
    AT2
    Assessment Due Date
    22/11/20
    Date submitted
    24/09/20
    Assessor Name
    
    Student Declaration: I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student Rules. I understand that by emailing or submitting this assessment electronically, I agree to this Declaration in lieu of a written signature.
    Student Signature
    
    Date
    24/09/20
    PRIVACY DISCLAIMER: TAFE Queensland is collecting your personal information for assessment purposes. The information will only be accessed by authorised employees of TAFE Queensland. Some of this information may be given to the Australian Skills Quality Authority (ASQA) or its successor and/or TAFE Queensland for audit and/or reporting purposes. Your information will not be given to any other person or agency unless you have given us written permission or we are required by law.
    Instructions to Student
    General Instructions:
You are required to provide a detailed response to the questions accompanying each of the case studies, explaining how you would:
develop a professional rapport with the clients
Support the clients to address their specific needs and issues.
Assessment Criteria:
· To achieve a satisfactory result, your assessor will be looking for your ability to demonstrate the following key skills/tasks/knowledge to an acceptable industry standard:
· Understanding of federal and state government responses to homelessness in Australia
· Understanding of the impact of federal and state government responses to homelessness in Australia
· Understanding of strategies workers may implement to address homelessness.
· Address issues associated with people who are experiencing homelessness or risk of becoming homeless
· Support and advocate for people who are experiencing homelessness or at risk of becoming homeless
· Identify barriers in accessing safe, secure housing for people in specific circumstances experiencing homelessness or at risk of becoming homeless
· Assess the personal safety of those experiencing homelessness or at risk of becoming homeless, including young homeless to ensure they are not in an unsafe situation and report and refer appropriately
· Advocate and negotiate for services in conjunction with the person and according to the person’s needs
· Work with the person to identify and discuss potential solutions to complex issues raised, including referral to appropriate services and personnel
· Negotiate and create access pathways with support services and a range of social and private housing providers
· Develop appropriate measures to resolve conflict and inter-personal differences
· Support client to advocate and/or negotiate on his own behalf in a way that reflects age-appropriate practice.
    Instructions to Student
    Number of Attempts:
You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your teacher will provide feedback and discuss the relevant sections / questions with you and will arrange a due date for the submission of your 2nd attempt. If your 2nd submission is unsatisfactory (U), or you fail to submit a 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task, with the exception of Apprentices or Trainees who are permitted an additional supplementary assessment. For more information, refer to the Student Rules.
    Submission details
    Insert your details on page 1 and sign the Student Declaration. Include this template with your submission.
    Instructions for the Assessor
    Provide candidates with this task when they commence the unit. Candidates may record their answers progressively, consulting sources as necessary.
    Note to Student
    An overview of all Assessment Tasks relevant to this unit is located in the Unit Study Guide.
You are required to provide a detailed response to each of the questions following the case studies. The information required will be in relation to the following position description
JOB TITLE: Support Worker
REPORTING TO: Housing Program Supervisor
DEPARTMENT: Housing Support
THE ROLE: The Housing Support Program Support Worker assists the team to work with vulnerable people and families experiencing, or at risk of homelessness. The program aims to facilitate opportunities for vulnerable people to achieve personal and housing independence.
Responsibilities
· Apply effective communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.
· Assist clients to identify their rights and represent their own needs and advocate on their behalf.
· Develop co-operative working relationships with external agencies and providers to optimise client service delivery and referral as necessary
· Perform work within a legislative and ethical framework to ensure the provision of high-quality service delivery which supports the rights and interest of clients.
· Assist clients with transport to attend educational workshops and appointments
· Undertake a range of administrative functions including completing workplace forms and documents, storing information, using, and maintaining equipment and responding appropriately to enquiries in the workplace in accordance with the organizational policies and procedures.
· Operate under a casework framework and provide strength-based support to the Housing Support Program team.
· Provide support with property cleans (entry and exit) and general tidying of allocated properties.
· Support the Case Manager by completing regular safe house inspections, entry/exit condition reports, client referrals and other tasks as required.
· Work with an understanding of some of the issues that people experiencing homelessness face.
· Maintain client information and case notes on the program database when required
· Undertake other tasks as assigned by the manager.
You are required to provide a detailed response to each of the questions following the case studies.
    
    Case study 1 – David
    David is an 18-year-old who has previously been a person using your service. He has come into the agency today in what appears to be a very depressed state. Gentle questioning confirms that David feels totally lacking in any motivation, has not been able to get out of bed and has “dragged” himself there that morning knowing he needs help. Further questioning reveals that “David” has injected speed a couple of days earlier. This is something that he has not done for some time and it is now causing him to feel guilty and remorseful. He also reveals that these incidences of self-harming behaviour have increased in frequency recently.
From previous interactions with this young person, you are aware that he has recently arrived in Queensland from interstate and has experienced considerable disruption to his friendship and social networks through constant moving from one location to the next, including living in a succession of youth refuges. He is currently staying in temporary accommodation at local backpackers. The uncertainty this is causing him through changes in residence is exacerbated by underlying issues of childhood sexual abuse and a history of family conflict.
1a.    What are your duty of care obligations towards David in this scenario?
As support worker, I have legal obligation to act in best interest of David by providing best services the organisation has to offer. Moreover, as support worker not being judgemental and ask David well-being ‘Why he feels depressed’ and offer him other services from external organisations.
Ask David what his interests are. Whether like he would like get involvement community activities or groups and as well as assisting David finding a permanent accommodation for him to stay.
1b.    Name 2 Legislative requirements that will guide you in your role as a housing support worker?
Housing Act 2003 sets out the obligations for people that receive housing assistance and it applies the National Regulatory System for Community Housing to community housing providers that operate in Queensland and Housing Regulation 2015 is the supporting legislation for the Housing Act 2003 (Department of Housing and Public Works, 2020)
The Residential Tenancies and Rooming Accommodation Act 2008 outlines the rights and responsibilities of tenants, property managers/agents, property owners/landlords and caravan park managers involved in residential renting in Queensland. It sets out what the parties to a tenancy agreement can and cannot do, how to address issues that may arise during a tenancy and explains what measures can be taken if one of the parties to a tenancy breaches the provisions of the law...