Word file attached. Please follow the required information and answers the tasks.Case study and IT...

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Word file attached. Please follow the required information and answers the tasks.

Case study and IT Research Due Date: 19-Sep-2018 Answer Tasks A and B: Task A: 1000 words ‘’The Queensland Health implementation project failure e is the largest IS failure in the southern hemisphere to date, costing $1.25 billion AUD. This case highlights the importance of systematically analysing project fail ure. It examines the case organization details, royal commission report, audi tor general report and 118 witness statements pertaining to the Queensland Health impl ementation project. . ‘’ (Eaden and Sedera, 2014) The Complete Case is Available from: https://pdfs.semanticscholar.org/f0c4/847f8ef54563d9c494d356829c1e15c249ed.pdf To open please Download the PDF. Based on the Case Above as well as your Own Research on IT Service Delivery, answer the following questions: 1. What were the key reasons for the IT implementation failure? 2) In your view, who is responsible for the failure and why? 3) Do some research on the use of IT by hospitals/health departments – give examples of success stories of the IT implementations and outline reasons for the success. 4) Why was ‘’WorkBrain’’ not utilized properly? 5) What would you recommend the Health Department to do to fix the current problems? Task B : Write a paper, 2000 words in length, on one of the topics below for this assignment, you need to plan, research, and, use your initiative to express the knowledge you learnt in this subject as well as your own independent thinking and reasoning. Possible topics: select any one topic from the below. Your attention in this paper can be focused on any of the following topics covered in our text such as for example: · Emerging Business Technologies · Raw Data Conversion/Mining · Comparative Analysis of the ERP Applications · IT Risk Management Strategies · E-Commerce Models and/or Implementation Strategies. · Mobile Technologies. · Use of Social Media for Business. · Enterprise Systems and Applications. · Performance Management Using Data Visualization, Mashups, and Mobile Intelligence. Approach: follow the below pattern for task B Choose a topic which you are interested in and/or which is related to your work. You should do this as early as possible. Once you have chosen a topic, read our text carefully followed by detailed research. Once this is done, you should set up a structure/a series of subtopics and decide what to write under each section (subtopic). Here is a suggested structure (you don’t have to follow it, but your own structure must be logical): Abstract: a condensed summary. If someone reads your abstract only, he/she should understand your main points. You may want to write this section last; Index terms: list the key words used in your paper; Introduction: introduce the topic you are going to write about. This section must be related to the topics you learnt during the Session. However, you should branch out by carrying out your own research to enhance this section; Subtopics and supporting argument: write a series of body paragraphs with sub-points; Conclusion: Many students get confused between the conclusion and the abstract. In the conclusion, you can reflect on how your topic relates to larger issues; evaluate the concepts you have presented; issue a call for action on the part of your audience; ask questions generated by your findings; make predictions, recommend a solution or give a personal statement about the topic. With your structure in order, you have a skeleton for your paper: you can now begin by writing out your analyses of the passages you have chosen. As you write and revise, you may have the need to add to your analyses or to re-order your chosen arguments. Using a structure as the skeleton for a paper in this way can carry you more than halfway to a completed draft. References Minimum of 8 references required. Perfect referencing style is to be used, with no errors. No grammatical or spelling mistake. References should support the given answers, use the relevant references to support the answers. Task C : One sentence answer for each question 1. Generate a Turnitin originality report and submit this report via Turnitin; 2. Submit an early draft to Turnitin for self-checking, then look carefully at all the matches marked in bold font and various colours in the self-check/originality report. 3. Answer the following questions to interpret the Turnitin originality report a) Are any of the bold, coloured text matches in my self-check report missing in-text references? (We need to avoid plagiarism of ideas.) b) Do any of the bold, coloured text matches in my self-check report include more than three words in a row copied from the original source without quotation marks? (We need to avoid plagiarism of language.) c) Do direct quotations take up more than 10% of the essay? (We need to change some of the direct quotations to summaries and paraphrases so that at least 90% of every essay is written in our own words.) d) Are any of the bold, coloured text matches in my originality report purely coincidental? (Sometimes our words coincidentally match with words in other online sources that we have never seen before and that are completely irrelevant to our research topic. If so, we do not need to change anything at all.) e) Do any of the short strings of matching text indicate that my attempts at paraphrasing were not completely successful? (We need to avoid sham paraphrasing, one type of plagiarism, by using synonyms and changing the sentence structures completely. Remember that we should not copy more than three words in a row from the original without quotation marks.) f) Have I synthesised all of the sources’ ideas into my essay by introducing each piece of source information with a signal phrase and by adding my own comments or interpretation to it in the following sentence? (We need to avoid dropped-in quotations and simply reporting facts or other people’s ideas because that approach means that instead of building our own arguments and writing our own essays, we are merely stringing together other people’s words and ideas.

unifolks_636723424379818755_121226_1.docx

Soumi · Accepted Answer

Running Head: CASE STUDY AND IT RESEARCH	1
CASE STUDY AND IT RESEARCH		18
CASE STUDY AND IT RESEARCH
Table of Contents
Task A: Case Study of Queensland Health Implementation Project Failure	3
Introduction	3
1) Main Reasons behind the IT Implementation Failure	3
2) Individual Responsible for the Failure with Justification	4
3) Use of IT in Health Departments or Hospitals with Examples and Reasons for Success	5
4) Reason for “WorkBrain” not being utilised properly	5
5) Recommendation to the Health Department to Resolve the Present Issues	6
Conclusion	6
Task B: IT Research on Use of Social Media for Business	7
Abstract	7
Index Terms	7
Introduction	8
Use of Social Media for Business	8
Social Media for Brand Awareness	8
Social Media and Its Impact on Better Search Engine Ranking	9
Social Media for Direct Marketing	10
Social Media for Value for Money Promotion	11
Social Media in Promoting Corporate Social Responsibility (CSR)	12
Social Media for Boosting Sales	12
Social Media for Customer Centric Products and Services	13
Conclusion	14
References	15
Task A: Case Study of Queensland Health Implementation Project Failure
Introduction
Information Technology (IT) implementation orients itself with plenty of risks that arise out of uncertainty, mismanagement and lack of clarity in organisational framework. As the IT implementation failures are not discussed properly, the issues that lead to failure and the issues that can be addressed remains unexplored. In the current assignment, the IT failure is discussed in the context of Queensland Health in Australia.
1) Main Reasons behind the IT Implementation Failure
IT failure can occur due to government policies, legal bindings, complexities of organisational structures, lacklustre roles played by stakeholders, lack of clarity in allocated responsibilities, lack of prior survey, mismanagement, economic crunch, technological restrain and many more. As stated by Fieldhouse, Mertens and Ravn (2018), the government policies determine the pricing, ethical barriers and organisational standards that have to be maintained at the time of IT implementation and due to the complexity it generates, failure of the functioning occurs. 
As seen in the case of Queensland Health, the frequent changes in the government policies, occurring out of three year intervened elections caused much confusion and complexities. As mentioned by Shoag and Veuger (2018), the legal bindings, which again is an outcome of government policies also hinder IT implementation. The lacklustre role played by stakeholders, as assessed by Balakrishnan, Malhotra and Falkenberg (2017), make the involvement level very limited and create ambiguity in the understanding of the responsibility allocated to individuals. 
In case of Queensland Health, the role, played by the Director General and the accounting officers working under him, was very casual in their attitude and it created lacklustre performance and misconception about allocated responsibilities. The economic crunch comes after a project crosses its allocated budget and time schedule. As comprehended by Guzzini and Iacobucci (2017), crossing the budget generates economic crisis that leads to IT implementation failure. In the given case study, it is found that the Queensland Health IT implementation project had crossed it budget by 300%. Lastly, technological restrain contributes most in the IT implementation failures. As seen in the case of Queensland Health, the lacklustre performance of WorkBrain was highly responsible for the delay and over-budgeting of the initiative (Eden & Sedera, 2014). 
2) Individual Responsible for the Failure with Justification
Considering the potential Queensland Health had and the way it turned into an expensive failure, it becomes apparent that it was Mr. Terrence Burns, the project director who was responsible for the entire mishap. As stated by Martinsuo and Hoverfält (2018), a programme manager is to select the best third party organisations for managing a project, based on the offered tender, time scale and services offered. 
In case of Queensland Health IT implementation, the project manager made biased preference towards IMB and its offered software solution, WorkBrain. The offered and agreed deal with IMB proved to be disastrous as the time provided was not adequate and IBM underestimated the requirements of the project, creating a poorly guided plan that never fulfilled expectations.
3) Use of IT in Health Departments or Hospitals with Examples and Reasons for Success 
Similar to that of most of the hospitals in Australia, Angliss Hospital started its journey as a part of Eastern Heath foundation offering services to care seekers in the most traditional forms. With the increasing number of care seekers visiting every year, the organisation found that it had been lagging behind the requirement of care services. In order to cope with the increasing demand and need for specified care services, the organisation incorporated the use of Information Technology (IT) and started using mobile apps for the convenience of the care seekers. 
For instance, the medical imaging services which were restricted to the medical practitioners only and was given access to care seekers after the care service administration was replaced by the use of Eastern Health app that was available of leading mobile platforms (Eastern Health, 2018). Care seekers were given much more control and deeper access to the process of medical imaging and care, which revolutionised the way care services worked. Currently all leading medical organisations in Australia use the same path. 	
4) Reason for “WorkBrain” not being utilised properly
The WorkBrain by IBM was supposed to perform as an alternative to LATTICE, which was becoming obsolete and unsupportive with a limited time. The LATIICE was used for payment oriented data base management of the 85,000 staffs in Queensland (Chesterman 2013). The huge workload of LATTICE used the help of SAP finance and SAP HR. The Queensland Health had diverse range of employees and it was intertwined with bureaucracy level of managements. 
When WorkBrian was about to be used, it was fused to perform along with SAP HR and SAP finance under the government managerial levels, which undermined the full potential of the software solution as IBM staffs were unable to assess the complex political and bureaucratic levels of work frame. In addition, the IBM staffs were shown a lack of faith, which also affected the performance of WorkBrain (Chesterman 2013).
5) Recommendation to the Health Department to Resolve the Present Issues
The issue faced by Queensland Health has gone out of control and has earned the reputation of being the highest amount every lost (1.25 Billion AUD) (Eden & Sedera, 2014). At the current state, there is hardly any solution that can cover up the loss. However, considering the fact that surrounded and caused the failure, it can be suggested that Queensland Health should conduct fair tender submission process and stay away for biased decision making in choosing vendors. In addition, instead of offering the entire assignment to one organisation, Queensland Health could segregate the entire project in short termed and smaller sections. The smaller section management, as stated by Van Quaquebeke and Felps (2018), would require less investment at a time and the organisational functions can be optimised as per the requirements and allocated budget. Including more than one organisation would also means that Queensland Health can compare the pricing and performance of one vendor with another and give the next lot of work accordingly.
Conclusion
Finally, it can be said that Queensland Health IT implementation failure is the result of more than one risk factor, among which the role of IBM, the biased preferences of project manager and the lacklustre attitude of the Director General can be termed as the most prominent ones. Careful consideration would have made the outcomes positive for Queensland Australia.
Task B:

Case study and IT Research Due Date: 19-Sep-2018 Answer Tasks A and B: Task A: 1000 words ‘’The Queensland Health implementation project failure e is the largest IS failure in the southern hemisphere...

Answer To: Case study and IT Research Due Date: 19-Sep-2018 Answer Tasks A and B: Task A: 1000 words ‘’The...

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