Why are SLAs important and what do they establish?
The .gov websites are a great resource for HIT professionals. Suppose your
boss asks you to develop a contract to be used to establish the SLA with a
software vendor to support the software and provide fixes to bugs discovered.
Rather than reinventing the wheel by making up your own contract, use an
Internet search engine to find templates for contracts and checklists. Find a
template on the http://www.hhs.gov website for an SLA/MOU document.
Write down the websites where you found the documents.
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