While teaching a group of volunteers for a crisis hotline, a volunteer asks, “What if I'm not sure why someone is calling?” Which of the following statements by the nurse is most helpful? 1. “Ask the...

While teaching a group of volunteers for a crisis hotline, a volunteer asks, “What if I'm not sure why someone is calling?” Which of the following statements by the nurse is most helpful?

1. “Ask the caller to tell you why he or she is calling you today.”

2. “Tell the caller to make an appointment at the walk-in crisis clinic.”

3. “Instruct the caller to go to the nearest emergency room.”

4. “Tell the caller to let you speak to anyone else in the house.”