Which three of the following statements are incorrect? (a) One means of reaching favourable outcomes towards eventual success of a performance improvement programme is to include group-based...

Which three of the following statements are incorrect? (a) One means of reaching favourable outcomes towards eventual success of a performance improvement programme is to include group-based involvement. (b) The recommendation of including a steering group whose task would be to plan the implementation programme, is given in context of "quality disillusionment", which is often experienced when TQM programmes lose their effectiveness over time. (c) The terms that have become associated with the experts in six sigma, and which denote their level of expertise, are the Advanced Black Belt, Intermediate Black Belt and Green Belt. (d) Various bodies have sought to stimulate quality improvement through quality awards. Three of the best known awards are the Ishikawa prize, the Deming prize and the Malcolm Baldrige national quality award. (e) The life cycle of a TQM programme, in terms of effectiveness over time, would typically include the following: introduction, growth, levelling off, disillusionment and repackaging. 1 abc 2 bcd 3 cde 4 ace 5 acd Which three of the following statements are correct?