Which system has the better steady-state characteristics such as L, W, LQ, and WQ: a single-server system where the single server can serve 30 customers per hour or a five-server system where each of the servers can serve six customers per hour? For each system, we assume that customers arrive according to a Poisson process at rate 25 per hour.
Objective To see whether customers should prefer a system with one fast server or a system with several slower servers.
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