Which of the following statements about key performance indicators is not true? a. They help managers to focus on the measures that are most relevant to company success. b. They are useful only if the...

a. They help managers to focus on the measures that are most relevant to company success.

b. They are useful only if the cause-and-effect relationships between the measures and the organization’s performance are known.

c. They are best suited to for-profit organizations, since nonprofit organizations have no financial goals.

d. They are a mixture of financial and nonfinancial, leading and lagging indicators.