Which of the following is true with regard to defensive communications? a. Defensive arousal prevents the listener from concentrating on the message. b. Control, evaluation, and empathy are all...

Which of the following is true with regard to

defensive communications?

a. Defensive arousal prevents the listener from

concentrating on the message.

b. Control, evaluation, and empathy are all characteristics of a supportive climate in a small

group setting.

c. Problem orientation, neutrality, equality, and

control can influence defensive communication.

d. The message from the sender is altered.