Which of the following is the most efficient procedure to assist you in narrowing down a problem area?
A. Compare the symptom as described by the customer to your knowledge of how most similar systems work.
B. Research the vehicle records in your shop from a similar vehicle that had a similar symptom.
C. Begin by replacing parts until the symptom appears to be no longer present.
D. Use the electrical schematic for the specific vehicle/system to help you understand the system; then compare the exact verified symptom to your understanding of system operation.
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