Which of the following is not a characteristic of nonfinancial performance quality indicators? a. They relate to physical processes and therefore focus attention on precise problem areas in need of...

Which of the following is not a characteristic of nonfinancial performance quality indicators? a. They relate to physical processes and therefore focus attention on precise problem areas in need of attention. b. They can provide immediate feedback on whether quality-improvement efforts have succeeded in improving quality. c. They are typically less expensive to obtain compared to cost-of-quality (COQ) data. d. They are predicted by a set of relevant financial indicators