Which of the following behaviors will not help calm an anxious patient? a. Talking quickly and being direct b. Showing respect and concern c. Using a pleasant tone of voice d. Dressing and acting...

Which of the following behaviors will not help calm an anxious patient?

a. Talking quickly and being direct

b. Showing respect and concern

c. Using a pleasant tone of voice

d. Dressing and acting professionally

Appropriate behaviour for maintaining your own privacy includes

a. not identifying yourself; patients know what you want.

b. providing business cards with your contact information.

c. not displaying your name badge when enter-ing patient rooms.

d. stating only your first name when introducing yourself.