When referring to currency, the "at" (@) symbol is typed with:one space before and no space after the symbol.one space before and after the symbol.no spaces before or after the symbol.
For more information about currency, we suggest you review Lesson 1, Section D, topic titled "Formatting Symbols" in your Business Correspondence Level 1 workbook.
Question 21/ 1ptsWhich of the following is not a mailing or on arrival notation?Special DeliveryEnclosureConfidential
For more information about mailing notations, we suggest you review Lesson 1, Section C, topic titled "Parts of a Business Letter" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 30/ 1ptsWhich of the following statements is the accurate statement (i.e., contains all the information required to complete the sentence)?The meeting will be held in Vancouver at 1:00 p.m. on July 28.Our new telephone number is (519) 529-3848.Please reserve two seats on Flight 217, leaving next Monday.
For more information about accurate statements, we suggest you review Lesson 1, Section A, topic titled "Accuracy" in your Business Correspondence Level 1 workbook.
Question 41/ 1ptsChoose the correct acronym for "freight on board".FOBFRBFB
For more information about acronyms and abbreviations, we suggest you review Lesson 1, Section B, topic titled "Acronyms & Abbreviations" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 50/ 1ptsThe layout of a Simplified alternative letter style:does not contain a salutation or complimentary closing.places the salutation to the bottom of the letter.indents each line in the inside address by half an inch underneath the line above it.
For more information about styles, we suggest you review Lesson 1, Section D, topic titled "Alternative Letter Styles" in your Business Correspondence Level 1 workbook.
Question 61/ 1ptsWhen reference initials are typed as TT:gh, the initials TT refer to:the person who word processed the letter.the author of the letter.the person the letter is addressed to.
For more information about parts of a business letter, we suggest you review Lesson 1, Section C, topic titled "Parts of Business Letter" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 70/ 1ptsWhich of the following expressions is not redundant?revert tobasic fundamentalimportant essential
For more information about redundant expressions, we suggest you review Lesson 1, Section B, topic titled "Reduntant Expressions" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 80/ 1ptsThe first paragraph in a negative response to a complaint letter should be:a request for action.a neutral statement that leads up to the refusal.a thank you statement.
For more information about negative letters, we suggest you review Lesson 2, Section D, topic titled "Responding to a Complaint Letter" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 90/ 1ptsWhen would you write a positive response to a complaint letter?when you want to propose an alternative solution to the complaint.when you have decided to fulfill the original request.when you have decided to refuse the action originally requested.
For more information about responding to a complaint letter, we suggest you review Lesson 2, Section D, topic titled "Responding to a Complaint Letters" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 100/ 1ptsWhen writing a negative response to a complaint letter, you should try to use phrases such as "Our company policy does not allow ..." to explain the reasons for your refusal. True or False?FalseTrue
For more information about complaint letters, we suggest you review Lesson 2, Section D, topic titled "Responding to a Complaint Letter" in your Business Correspondence Level 1 workbook.
Question 111/ 1ptsIt is best not to use any part of a complaint letter to try to rebuild a good business relationship with the reader. True or False?TrueFalse
For more information about complaint letters, we suggest you review Lesson 2, Section D, topic titled "Complaint Letters" in your Business Correspondence Level 1 workbook.
Question 121/ 1ptsA letter can be positive, neutral, or negative depending upon how you anticipate the reader will react to the letter. True or False?FalseTrue
For more information about types of negative letters, we suggest you review Lesson 2, Section C, topic titled "Types of Negative Letters" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 130/ 1ptsWhen writing a confirmation letter:you should define what you are confirming in the last paragraph.you should define what you are confirming in the second paragraph.you should define what you are confirming in the first paragraph.
For more information about confirmation letters, we suggest you review Lesson 2, Section B, topic titled "Confirmation Letters" in your Business Correspondence Level 1 workbook.
Question 141/ 1ptsWhat should be stated in the second paragraph of a letter of recommendation?the positions and/or duties that the person held in your organization.a list of positions that you feel the person would be suited for.a statement such as "... will be an asset to your company".
For more information about letters of recommendation, we suggest you review Lesson 2, Section B, topic titled "Letters of Recommendation " in your Business Correspondence Level 1 workbook.
IncorrectQuestion 150/ 1ptsA response to a complaint letter is:a positive letter.a positive or negative letter, depending upon the decision about the complaint.a negative letter.
For more information about complaint letters, we suggest you review Lesson 2, Section D, topic titled "Responding to a Complaint Letter" in your Business Correspondence Level 1 workbook.
Question 161/ 1ptsIn an acknowledgement letter, it is not necessary to restate the original request. True or False?TrueFalse
For more information about acknowledgement letters, we suggest you review Lesson 3, Section B, topic titled "Acknowledgement Letters" in your Business Correspondence Level 1 workbook.
Question 171/ 1ptsWhen writing an apology letter, instead of explaining why the mistake occurred, it is best to explain what you are going to do to correct the mistake. True or False?FalseTrue
For more information about apology letters, we suggest you review Lesson 3, Section B, topic titled "Apology Letters" in your Business Correspondence Level 1 workbook.
Question 181/ 1ptsThe first paragraph of an inquiry letter should state what it is that you are trying to find out. True or False?TrueFalse
For more information about writing inquiry or request letters, we suggest you review Lesson 3, Section C, topic titled "Writing Inquiry or Request Letters" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 190/ 1ptsThe last paragraph in an order letter should contain:the address the order should be shipped to.any billing or shipping instructions necessary.a description of what you are ordering.
For more information about order letters, we suggest you review Lesson 3, Section B, topic titled "Order Letters" in your Business Correspondence Level 1 workbook.
Question 201/ 1ptsYou should include an order letter even if you are completing an order form. True or False?FalseTrue
For more information about order letters, we suggest you review Lesson 3, Section B, topic titled "Order Letters" in your Business Correspondence Level 1 workbook.
Question 211/ 1ptsA condolence or sympathy letter should always include a general statement about how the loss will be felt. True or False?TrueFalse
For more information about condolence or sympathy letters, we suggest you review Lesson 3, Section B, topic titled "Condolence or Sympathy Letters" in your Business Correspondence Level 1 workbook.
Question 221/ 1ptsAn apology letter is usually written as a follow up to a verbal apology. True or False?TrueFalse
For more information about apology letters, we suggest you review Lesson 3, Section B, topic titled "Apology Letters" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 230/ 1ptsThe postal abbreviations for the provinces of Canada and the states of the U.S. are all three-digit codes. True or False?FalseTrue
For more information about postal abbreviations, we suggest you review Lesson 4, Section A, topic titled "Postal Abbreviations" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 240/ 1ptsWhich two parts of a business envelope are always required?return address and on arrival notationdelivery address and return addressdelivery address and special mailing notation
For more information about parts of an envelope, we suggest you review Lesson 4, Section A, topic titled "Parts of an Envelope" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 250/ 1ptsIn the image, which Ribbon tab contains the command that allows you to create an envelope in Word?
ABC
For more information about creating envelopes in Word, we suggest you review Lesson 4, Section B, topic titled "Creating Envelopes with Word" in your Business Correspondence Level 1 workbook.
Question 261/ 1ptsThe standard sized envelope used for mailing business letters is the number 10 envelope. True or False?FalseTrue
For more information about envelope sizes, we suggest you review Lesson 4, Section A, topic titled "Envelope Sizes" in your Business Correspondence Level 1 workbook.
Question 271/ 1ptsWhy should you be selective about using the "reply to all" option when replying to an e-mail?All of the aboveIt does not always make sense for everyone on the distribution list to see your reply.It is usually not necessary for everyone on the distribution list to have a copy of everyone else?s reply.External recipients may be part of the distribution list and should not always be privy to internal comments.
For more information about e-mail etiquette for replies, we suggest you review Lesson 5, Section A, topic titled "Email Etiquette for Replies" in your Business Correspondence Level 1 workbook.
Question 281/ 1ptsAn e-mail should be replied to within 24 hours, preferably the same day. True or False?FalseTrue
For more information about e-mail etiquette for replies, we suggest you review Lesson 5, Section A, topic titled "Email Etiquette for Replies" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 290/ 1ptsThe name of the sender does not always need to be included on a fax cover sheet. True or False?TrueFalse
For more information about the contents of a fax cover sheet, we suggest you review Lesson 5, Section C, topic titled "Contents of a Fax Cover Sheet" in your Business Correspondence Level 1 workbook.
Question 301/ 1ptsWhen you create folders to organize and group your e-mails for storage, you should:group e-mails according to the date they are received.group e-mails according to whether you are on the primary recipient list or the copy recipient list.use meaningful folder names and natural groupings that will allow you to easily find and retrieve old e-mails.
For more information about managing e-mail with Outlook, we suggest you review Lesson 5, Section B, topic titled "Managing Email with Outlook" in your Business Correspondence Level 1 workbook.
Question 311/ 1ptsWhen writing an e-mail, you should:use the same formality that you would with written correspondence.try to strike a balance between formal and informal language.try to use less formal language than you would with written correspondence.
For more information about e-mail writing guidelines, we suggest you review Lesson 5, Section A, topic titled "Email Writing Guidelines" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 320/ 1ptsIn an e-mail, if you include a person in the BCC box, the other recipients of the e-mail will:not see that person's name in any portion of the distribution list.see that person's name in the list of primary recipients.see that person's name in the list of blind copy recipients.
For more information about e-mail writing guidelines, we suggest you review Lesson 5, Section A, topic titled "Email Writing Guidelines" in your Business Correspondence Level 1 workbook.
Question 331/ 1ptsWhen word processing a document that will be faxed, you should:use a point size lower than 12.use a point size above 12.use whatever point size you prefer.
For more information about contents of a fax cover sheet, we suggest you review Lesson 5, Section C, topic titled "Contents of a Fax Cover Sheet" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 340/ 1ptsAn e-mail "signature" usually consists of:your user name and password.your name and contact information.your initials.
For more information about e-mail writing guidelines, we suggest you review Lesson 5, Section A, topic titled "Email Writing Guidelines" in your Business Correspondence Level 1 workbook.
Question 351/ 1ptsA memo does not need to be signed. True or False?TrueFalse
For more information about memo layout, we suggest you review Lesson 6, Section B, topic titled "Memo Layout" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 360/ 1ptsWhen creating an outline for a memo, you should:determine which memo layout you will use.list the thoughts that you want to convey and put them into a logical order.word each sentence carefully.
For more information about outlining a memo, we suggest you review Lesson 6, Section D, topic titled "Outlining the Memo" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 370/ 1ptsWhen conveying bad news in a memo, it is best to:begin with a positive statement, then use neutral statements to lead into the bad news, then end the memo with the bad news.begin with the details of the bad news, then provide the supporting details, then end the memo with a neutral statement.begin with a neutral statement, give details of the bad news, then end the memo with a positive statement.
For more information about assessing the impact of the memo, we suggest you review Lesson 6, Section C, topic titled "Assessing the Impact of the Memo" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 380/ 1ptsWhen planning a business form, you should:break each field down into specific details.try to group as much information as possible into each field.either of the above, as long as you leave enough space.
For more information about designing a form, we suggest you review Lesson 6, Section F, topic titled "Designing a Form" in your Business Correspondence Level 1 workbook.
Question 391/ 1ptsWhat is the first basic step involved in planning and organizing your information before writing a memo?analyze the audiencecollect the factsdefine the purpose of the memolist the ideas
For more information about planning and organizing a memo, we suggest you review Lesson 6, Section C, topic titled "Planning & Organizing a Memo" in your Business Correspondence Level 1 workbook.
Question 401/ 1ptsMemos are internal letters that are written among members of an organization. True or False?FalseTrue
For more information about parts of a memo, we suggest you review Lesson 6, Section A, topic titled "Parts of a Memo" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 410/ 1ptsUsing your printout for Report #1, how many blank lines appear between the inside address and the salutation on your standard business letter?oneone and a halftwo
For more information about letter styles, we suggest you review Lesson 1, Section C, topic titled "Line Spacing Between the Parts of a Letter" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 420/ 1ptsUsing your printout for Report #1, a ____________ appears between the author's initials and your initials on your standard business letter.semi-coloncoloncomma
For more information about planning a letter, we suggest you review Lesson 1, Section C, topic titled "Parts of a Business Letter" in your Business Correspondence Level 1 workbook.
Question 431/ 1ptsUsing your printout for Report #1, the author's initials on your standard business letter appear in:uppercaseitalicslowercase
For more information about planning a letter, we suggest you review Lesson 1, Section C, topic titled "Parts of a Business Letter"in your Business Correspondence Level 1 workbook.
IncorrectQuestion 440/ 1ptsUsing your printout for Report #1, what punctuation mark appears after the salutation?colonsemi-coloncomma
For more information about punctuation, we suggest you review Lesson 1, Section D, topic titled "Punctuation Styles" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 450/ 1ptsUsing your printout for Report #1, what punctuation mark appears after the word "Sincerely"?nonecommacolon
For more information about punctuation, we suggest you review Lesson 1, Section D, topic titled "Punctuation Styles" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 460/ 1ptsUsing your printout for Report #2, the fields on the form at the bottom of the memo provide employees with a choice of:Summer or Office hoursRegular or Holiday hoursSummer or Regular hours
For more information about planning fields, we suggest you review Lesson 6, Section F, topic titled "Planning Fields" in your Business Correspondence Level 1 workbook.
Question 471/ 1ptsUsing your printout for Report #1, which component appears between the inside address and the body of the business letter?complimentary closingdatesalutation
For more information about components, we suggest you review Lesson 1, Section C, topic titled "Parts of a Business Letter" in your Business Correspondence Level 1 workbook.
Question 481/ 1ptsUsing your printout for Report #1, the last paragraph on your standard business letter begins with:as per our telephone conversation...if you have any questions...in addition to providing a web site...
For more information about planning a letter, we suggest you review Lesson 1, Section E, topic titled "Organizing a Letter" in your Business Correspondence Level 1 workbook.
IncorrectQuestion 490/ 1ptsUsing your printout for Report #1, which component appears first on your standard business letter?inside addresssalutationdate
For more information about components, we suggest you review Lesson 1, Section C, topic titled "Parts of a Business Letter" in your Business Correspondence Level 1 workbook.
Question 501/ 1ptsUsing your printout for Report #1, what punctuation mark appears between the postal abbreviation for the province and the postal code?coloncommanone
For more information about components, we suggest you review Lesson 1, Section C, topic titled "Parts of a Business Letter" in your Business Correspondence Level 1 workbook.
Quiz Score:26out of 50 Practical Exam Instructions" style="float: left;">
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