What role do you consider that the individual nurse should play in ensuring that hospitals and other health premises are clean and hygienic? You are a staff nurse on a medical ward. A patient...

What role do you consider that the individual nurse should play in ensuring that hospitals and other health premises are clean and hygienic?

You are a staff nurse on a medical ward. A patient complains to you that he thinks that he is suffering from the side effects of medication. How would you deal with this complaint?