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Project Notification Form Project Closure and Governance Report Heathrow terminal 5 project PPMP 20010 - Assessment 2 Project Closure and Governance Report Project InformationA project end report is used during project closure to review how the project performed against the version of the Project Initiation Documentation (PID) used to authorise it. It also allows the passing on of: · Any lessons that can be usefully applied to other projects. · Details of unfinished work, ongoing risks or potential product modifications to the group charged with future support of the project’s products in their operational life. (Axelos, 2017. Managing Successful Projects with PRINCE2®. TSO, UK) Based on the case study documentation for the Heathrow Terminal 5 project listed in Moodle, and the additional article below on problems encountered at operational opening, complete the requirements in this assignment. Additional reading: Brady, T., Davies, A. (2010). From hero to hubris - Reconsidering the project management of Heathrow's terminal 5. International Journal of Project Management 28, 151-157. All guidance boxes, including this one, must be deleted when you have completed the report. How to delete: Position the cursor on the border, left click when a cross appears, then press delete. Project name: Heathrow Terminal 5 Date of report: 1 May 2008 Project ownership: British Aviation Authority (BAA), Senior User: British Airways (BA) Prepared by: Student name and number Distribution list: House of Commons Transport Committee Based on the case study, identify 3 benefits that you would have included in the Terminal 5 project business case.Hint: For a definition of ‘benefits’ and ‘business case’ see PRINCE2 chapter 6. Benefit 1 Benefit 2 Benefit 3 State 2 criteria (qualitative or quantitative) for each benefit by which the achievements of the benefits could be measured Benefit 1 Criterion 1 Criterion 2 Benefit 2 Criterion 1 Criterion 2 Benefit 3 Criterion 1 Criterion 2 Actual performance: state whether these criteria have been met/not met/partially met and give reasons for your assessment (max 500 words) Met/not met/partially met Reasons Benefit 1 Criterion 1 Criterion 2 Benefit 2 Criterion 1 Criterion 2 Benefit 3 Criterion 1 Criterion 2 Describe how the problems with the baggage handing system (BHS) affected meeting the specified objectives (max 300 words) Governance (max 300 words)The PMI Practice Guide on the Governance of Portfolios, Programs and Projects describes 4 governance domains: Alignment, risk, performance, and communications. Each domain has the following functions: Oversight, control, integration, and decision making. (PMBOK p.44) Based on the case study information provided, discuss 2 of the above functions of your choice in one of the governance domains, how they were handled and how they could have been done differently to avoid the problems encountered at the start of operations on 27 March 2008 and the weeks thereafter, e.g. performance oversight and decision making. Chosen governance domain: How were they handled What could have been done differently to avoid/mitigate the problems encountered Function 1: Function 2: Project audit (max 300 words) As part of the post-project audit for the House of Commons Transport Committee, you have been asked to comment on the clarity of the roles between the Senior User (BA) and the Executive (BAA) during the project, and if there were any misunderstandings, gaps or overlaps in these roles that contributed to the problems encountered on 27 March and thereafter. For reference to the roles and responsibilities of these parties see PRINCE2, Appendix C. Enter your name with student IDPage 3 PPMP20010 Case study-based exercises 1 and 2 Case Study: Heathrow Terminal 5, London, 2002-2008. URL’s: https://en.wikipedia.org/wiki/Heathrow_Terminal_5 (General info) https://www.rsh-p.com/projects/heathrow-terminal-5/ (Architects) https://framearch.co.uk/t5/2007/05/11/memories-of-perry-oaks/ (Archaeology) http://news.bbc.co.uk/2/hi/uk_news/7294618.stm (Stakeholder views and expectations) https://www.theguardian.com/business/2008/jul/10/britishairwaysbusiness.heathrow (Baggage handling problem) http://news.bbc.co.uk/2/hi/uk_news/7323198.stm (Baggage handling problem) http://news.bbc.co.uk/2/hi/business/7342263.stm (Operational delays) https://www.computerweekly.com/news/2240086013/British-Airways-reveals-what-went-wrong-with-Terminal-5 (Baggage and other problems) http://www.laingorourke.com/our-projects/all-projects/heathrow-terminal-5.aspx (Principal Contractor) https://gerard-de-valence.blogspot.com/2018/05/procurement-case-study-heathrow.html (Procurement strategy) https://dormanlongtechnology.com/en/projects/Heathrow_T5.htm (Main terminal roof structure and new control tower jacking technique) https://www.building.co.uk/focus/the-saga-of-t5s-roof-design/1030002.article (the saga of the roof design) PowerPoint templates PPMP 20010: Executing, Monitoring, Controlling and Closing Processes in project management Project reporting Assessment 2: Project closure and governance report – 30 marks Assessment 2 outline Issue: week 8 tutorial Discussion/Q&A in week 9 tutorial Due date: Monday 25 May 09h00 (week 11) Individual assignment Based on case study: Heathrow Terminal 5 Required submission format: MS Word, checked by Turnitin 2 Assessment 2 alignment to Unit Learning Outcomes Learning Outcome 4 (from Unit Profile): Define and justify audit, governance and termination reporting for a case study project. 3 Academic Learning Centre (ALC) Attend info and training sessions arranged by ALC at your campus or online. You must be aware of: CQU’s latest Academic Integrity Policy Plagiarism and contract cheating Referencing Written communication skills 4 Project closure, audit and governance What is the purpose of project closure? Name 3 outputs of the closing process Why is it important? What is project governance? What is a project audit and who should perform it? Download the additional article through CQU library and read it thoroughly. 5 Case Study Project: Heathrow terminal 5 Download the case study documentation from the Assessments section in Moodle. Understand the objectives, requirements and scope of the project. You need to complete Assessment 1 & 2 in the context of this case study. You need to extract and analyse info from the case study documents to complete the assessments. You will need to apply critical thinking. 6 6 Case Study Project: Heathrow terminal 5 For assessment 2, assume that the project has just finished. Unusual for a project of this scale, the project finished on time and budget. However, problems arose on the first day of operation, 27 March 2008 that led to: 23,000 bags were lost during the first 5 days; 500 flights had to be cancelled; A £16 Million loss to British Airways; Transfer of long haul flight connections delayed until June 2008; A national embarrassment. 7 7 Case Study Project: Heathrow terminal 5 For assessment 2, you have been asked to compile a closure and governance report by the House of Commons Transport Committee to assist in the post-project investigations. Follow the template and adhere to the word limits. 8 8