What is generally true of facility management policies, procedures, and practices?
Select one:
a. They frequently affect the choices made by managers and staff in the entire organization.
b. They cannot take required skill levels for services into account when assigning expected time or cost.
c. They vary for contractors because they must specify the processes for the required tasks.
d. They specify minimum standards for work but allow workers to define the quality for the standards.
What can you assume when staff is aware they are underperforming, performing adequately, exceeding expectations, or overreaching their authority?
Select one:
a. Staff are more likely to perceive criticism of themselves or others as fair.
b. Staff are more likely to need management's help when they encounter problems.
c. Staff are less likely to feel threatened due to management meddling.
d. Staff are less likely to accomplish work without some duplication of effort.
What can be assumed about conflict management?
Select one:
a. Drops in performance levels or nonverbal cues may be the only way to detect when some conflicts are occurring.
b. Facility managers designate themselves as mediators using position power and policy, ensuring they will be used to resolve conflicts.
c. Conflict resolution is designed to first diagnose and then treat the symptoms of the conflict.
d. Facility managers realize that conflicts reduce team cohesiveness and find ways to prevent most conflict.