What behaviours are troubling in the scenario? Who is exhibiting them? Consider a time you have witnessed a situation like this or one that has happened to you, and share this with the group. Lorena:...

What behaviours are troubling in the scenario? Who is exhibiting them? Consider a time you have witnessed a situation like this or one that has happened to you, and share this with the group. Lorena: rude by complaining in front of a group, passive-aggressive by indirect comments about Louise, verbal intimidation by looking at Louise and making a comment and name-calling. Others in Lorena’s group: by agreeing—adding fuel to the fire. Libby—minimizing Lorena’s behaviour and comments. The family members are experiencing moral distress and are questioning the staff’s ability to take care of their loved one.