What are the business benefits of using intelligent techniques for knowledge management?
• Define artificial intelligence and explain its
role in knowledge management.
• Define an expert system, describe how it
works, and explain its value to business.
• Define case-based reasoning and explain
how it differs from an expert system.
• Define fuzzy logic and describe the types of
decisions fuzzy logic systems make .
• Define machine learning and give some
examples.
• Define and describe intelligent agents and
give an example of a type of intelligent
agent.