What are some of the provider characteristics that affect customer loyalty? What are the steps in the planning process model? Describe. What are six common customer needs? What are ways for service...

What are some of the provider characteristics that affect customer loyalty?

What are the steps in the planning process model? Describe.

What are six common customer needs?

What are ways for service providers to take responsibility for customer relations?

What are some techniques for making the customer feel that he or she is No. 1?