We have to make a call center project for a multinational educational agency. The objective of this project is to provide users with communication with the agency, offering a centralized service with...

We have to make a call center project for a multinational educational agency. The objective of this project is to provide users with communication with the agency, offering a centralized service with an integrated system of telephony and computing for the attention of different requirements such as the assignment of appointments, consultations for the people who request the services and Search for customers who may require the service. The company manages visas for different parts of the world. Its main market is student visas for Australia. Must be focused on customer service