We continue to look at our favorite small air charter service, Silver Wings Escapes (SWE), and the information, systems and technologies it’s been using and is planning to start using. You’ve been...

We continue to look at our favorite small air charter service, Silver Wings Escapes (SWE), and the information, systems and technologies it’s been using and is planning to start using. You’ve been asked to put together a proposal for building an integrated configuration/content management and control plan for the company, one that embraces everything from its knowledge management and continuous quality improvement goals and objectives, through the smallest “gnat’s eyelash” of hardware, software, data, or other stuff that you think needs to be managed. Strong Hint: You will probably have to get creative this week and let your imagination fill in the gaps in how a small charter air service operates, and therefore what information, information systems and technologies they use. Imagine, too, how they grow their people and the tacit knowledge those people bring to the job every day. As a result, you may need to go beyond the textbook, and do some additional inquiry & research on the Web, to make a meaningful and complete answer to these questions. For questions 1 – 3, consider organizing your data in a table, either in Word or Excel (both have their strengths and weaknesses when it comes to organizing somewhat unstructured data). Then a few sentences can help you make sense of it, and offer any explanations that are necessary. 1. What are the things that need management? Make a list; categorize that list in ways that you think make sense. Be sure to include items that represent all of the kinds of information systems and components we’ve been studying thus far. 2. How often do you think each thing on your list changes? Every day, or every customer transaction? Only once every major release of applications or systems software, or other major upgrade cycle? Or, every time a “bright idea” becomes apparent? 3. Across the people that are Silver Wings Express, who – or perhaps what level of management responsibilities – should be involved in reviewing and approving such changes? How should such changes and restrictions on changes be enforced? Why is this important? 4. What sort of BYOD strategy for the company does your configuration management planning suggest? Should they be trying to limit their employees’ range of choices for devices? Or are other options seemingly indicated?