Walmart Online Shopping and Shipping Process
problems:
-1 Delayed shipping and delivery of online purchases due to discrepancy between the warehouse inventory and the website availability information
2- Cancelled online orders due to sold-out products from the warehouse.
3- Customers Complaints about delayed and cancelled online orders
objectives:
1- To decrease the weekly incidents of delayed shipping of online purchases caused by product unavailability by 70% from the weekly average number of incidents reported in May and June 2021 by the end of August 2021
2- To improve the accuracy of the website products availability information to 99% accurate by the end of August 2021
3- To decrease the weekly online customers' complaints regarding delayed and cancelled orders by 90% of the average number of complaints reported in May and June 2021 by the end of August 2021
key Metrics:
1- The number of delayed shipping incidents of online purchases due to product unavailability/ week
2- The Number of cancelled online orders due to sold-out products/ week
3- The Number of customer's complaints regarding delayed and cancelled online purchases/ week
i need
future state
for
Requirements: Requirements in a table, numbered, ranked, categorized. described unambiguously. 10 requirements. Can be a mix of functional and non-functional of the Future State.