Walmart Online Shopping and Shipping Process problems: -1 Delayed shipping and delivery of online purchases due to discrepancy between the warehouse inventory and the website availability information...




Walmart Online Shopping and Shipping Process
problems:


-1 Delayed shipping and delivery of online purchases due to discrepancy between the warehouse inventory and the website availability information


2- Cancelled online orders due to sold-out products from the warehouse.


3- Customers Complaints about delayed and cancelled online orders


objectives:


1- To decrease the weekly incidents of delayed shipping of online purchases caused by product unavailability by 70% from the weekly average number of incidents reported in May and June 2021 by the end of August 2021


2- To improve the accuracy of the website products availability information to 99% accurate by the end of August 2021


3- To decrease the weekly online customers' complaints regarding delayed and cancelled orders by 90% of the average number of complaints reported in May and June 2021 by the end of August 2021


key Metrics:


1- The number of delayed shipping incidents of online purchases due to product unavailability/ week


 2- The Number of cancelled online orders due to sold-out products/ week


3- The Number of customer's complaints regarding delayed and cancelled online purchases/ week


I need a
Flow Chart: Future State Process from start to end, using swimlanes Symbols include and start, end, process, decision symbols (one Slide). Highlight the differences from the Current State.




Nov 30, 2021
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