View the scenario called "Critical Decision Making for Providers" found in the Allied Health Community media.
In a 1,000-1,250-word paper, examine the scenario involving Mike, the lab technician, and discuss the following:
- Discuss the consequences of a failure to report.
- Explain the impact his decision had on patient safety and organizational performance (risk for litigation, organization's quality metrics, workload of other hospital departments, etc.).
- As Mike's manager, describe how you would address the issue with him and steps you would take to ensure other staff members do not repeat the same kind of mistake.
- Reflect on the scenario and describe what underlying aspects or issues may be contributing to workplace dilemmas such as this.
- Consider the manner in which most health care organizations function (structure, people, technology, environment). As a leader, discuss what principles of organizational behavior and development can be applied to effectively contribute to the success of a health care organization. How could these principles be applied to this scenario?
A minimum of three academic references from credible sources are required for this assignment.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
Benchmark – Critical Decision-Making and Organizational Performance - Rubric Total 140 points Criterion 1. Unsatisfactory 2. Less Than Satisfactory 3. Satisfactory 4. Good 5. Excellent Consequences of Failure to Report Consequences of Failure to Report 0 points The consequences of a failure to report are not discussed. 13.65 points The consequences of a failure to report are partially outlined. 15.75 points The consequences of a failure to report are summarized. 17.85 points The consequences of a failure to report are discussed. Some detail is needed for clarity or accuracy. 21 points The consequences of a failure to report are thoroughly discussed. Mechanics of Writing (includes spelling, punctuation, grammar, language use) Mechanics of Writing (includes spelling, punctuation, grammar, language use) 0 points Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice or sentence construction is used. 4.55 points Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) or word choice are present. Sentence structure is correct but not varied. 5.25 points Some mechanical errors or typos are present, but they are not overly distracting to the reader. Correct and varied sentence structure and audience-appropriate language are employed. 5.95 points Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of effective sentence structures and figures of speech. 7 points Writer is clearly in command of standard, written, academic English. Paper Format (use of appropriate style for the major and assignment) Paper Format (use of appropriate style for the major and assignment) 0 points Template is not used appropriately, or documentation format is rarely followed correctly. 4.55 points Appropriate template is used, but some elements are missing or mistaken. A lack of control with formatting is apparent. 5.25 points Appropriate template is used. Formatting is correct, although some minor errors may be present. 5.95 points Appropriate template is fully used. There are virtually no errors in formatting style. 7 points All format elements are correct. Addressing Employee Issue and Proposing Preventative Steps as a Manager Addressing Employee Issue and Proposing Preventative Steps as a Manager 0 points How to address the issue with the employee, and proposed steps to take that ensure other staff members do not repeat the same mistakes, are omitted. 10.92 points How to address the issue with the employee, and proposed steps to take that ensure other staff members do not repeat the same mistakes, are only partially discussed. 12.6 points How to address the issue with the employee, and proposed steps to take to ensure other staff members do not repeat the same mistakes, are summarized. More information or rationale is needed. 14.28 points How to address the issue with the employee, and proposed steps to take to ensure other staff members do not repeat the same mistakes, are discussed. 16.8 points How to address the issue with the employee, and proposed steps to take to ensure other staff members do not repeat the same mistakes, are discussed. The discussion is well-developed and demonstrates an understanding of decision making as a leader when resolving employee dilemmas. Impact of Employee Decision Impact of Employee Decision 0 points The impact the employee decision has on patient safety, risk for litigation, organizational quality metrics, and the workload of other hospital departments is not discussed. 13.65 points A discussion on the impact the employee decision has on patient safety, risk for litigation, organizational quality metrics, and the workload of other hospital departments is incomplete. 15.75 points The impact the employee decision has on patient safety, on the risk for litigation, organizational quality metrics, and on the workload of other hospital departments is summarized. There are minor omissions or inaccuracies. 17.85 points The impact the employee decision has on patient safety, risk for litigation, organizational quality metrics, and the workload of other hospital departments is discussed. Some detail is needed for accuracy. 21 points The impact of the employee decision has on patient safety, risk for litigation, organizational quality metrics, and the workload of other hospital departments is thoroughly discussed. Documentation of Sources Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style) 0 points Sources are not documented. 4.55 points Documentation of sources is inconsistent or incorrect, as appropriate to assignment and style, with numerous formatting errors. 5.25 points Sources are documented, as appropriate to assignment and style, although some formatting errors may be present. 5.95 points Sources are documented, as appropriate to assignment and style, and format is mostly correct. 7 points Sources are completely and correctly documented, as appropriate to assignment and style, and format is free of error. Thesis Development and Purpose Thesis Development and Purpose 0 points Paper lacks any discernible overall purpose or organizing claim. 6.37 points Thesis is insufficiently developed or vague. Purpose is not clear. 7.35 points Thesis is apparent and appropriate to purpose. 8.33 points Thesis is clear and forecasts the development of the paper. Thesis is descriptive and reflective of the 9.8 points Thesis is comprehensive and contains the essence of the paper. Thesis statement Criterion 1. Unsatisfactory 2. Less Than Satisfactory 3. Satisfactory 4. Good 5. Excellent arguments and appropriate to the purpose. makes the purpose of the paper clear. Principles of Organizational Behavior and Development (B) Principles of Organizational Behavior and Development Contributing to Success of Health Care Organizations (4.1) 0 points Principles of organizational behavior and development that contribute to the success of a health care organization are not discussed. 13.65 points Principles of organizational behavior and development that contribute to the success of a health care organization are only partially discussed. 15.75 points Principles of organizational behavior and development that contribute to the success of a health care organization are summarized. A general application of the principles to the scenario is presented. More information or rationale is needed. 17.85 points Principles of organizational behavior and development that contribute to the success of a health care organization are discussed. Application of principles to the scenario are discussed. 21 points Principles of organizational behavior and development that contribute to the success of a health care organization are thoroughly discussed. Application of principles to the scenario are detailed. Underlying Issues Contributing to Dilemma Similar to Scenario Underlying Issues Contributing to Dilemma Similar to Scenario 0 points Underlying aspects or issues that may contribute to similar dilemmas are not described. 11.83 points Some underlying aspects or issues that may contribute to similar dilemmas are partially presented. 13.65 points Underlying aspects or issues that may contribute to similar dilemmas are outlined. More information or rationale is needed. 15.47 points Underlying aspects or issues that may contribute to similar dilemmas are described. 18.2 points Underlying aspects or issues that may contribute to similar dilemmas are well- considered and thoroughly described. Argument Logic and Construction Argument Logic and Construction 0 points Statement of purpose is not justified by the conclusion. The conclusion does not support the claim made. Argument is incoherent and uses noncredible sources. 7.28 points Sufficient justification of claims is lacking. Argument lacks consistent unity. There are obvious flaws in the logic. Some sources have questionable credibility. 8.4 points Argument is orderly but may have a few inconsistencies. The argument presents minimal justification of claims. Argument logically, but not thoroughly, supports the purpose. Sources used are credible. Introduction and conclusion bracket the thesis. 9.52 points Argument shows logical progression. Techniques of argumentation are evident. There is a smooth progression of claims from introduction to conclusion. Most sources are authoritative. 11.2 points Clear and convincing argument presents a persuasive claim in a distinctive and compelling manner. All sources are authoritative. jim} B Student Portal | Main X h AMP-450 Topic 5: Per X = oev Critical Decision Maki X h AMP-450 Rubric - Be X Top Assignment Expe X gcu Allied Health Cor X * Allied Health Commu: x | + &< oc b} ic.gcumedia.com cei = ©) a allied health comment» fy scenarios ®» report problem ©)» ignore problem mike is running late again. the last time he spoke with his supervisor, he promised he would be on time. mike even left his home 20 minutes earlier than usual, but there was an accident on his commute. the job is very important to mike. he is the sole provider for his wife and newborn baby, but his supervisor told him that if he continued to be late he might face termination. upon arriving, mike observes a spill on the floor. he must make a decision: stop and make sure the spill is cleaned up or ignore it all together. if he safeguards the spill, surely he will be late clocking in and could face losing his job. anyway, the spill is in another work area, and perhaps it will n be cleaned up while he is clocking in. what decision should he make? jim} b student portal | main x h amp-450 topic 5: per x = oev critical decision maki x h amp-450 rubric - be x top assignment expe x gcu allied health cor x * allied health commu: x | + & oo & lc.gcumedia.com i; wi ©) (eo crete ree a 2 b= vars ah choice orted problem results hospital is — mike stops in at the front desk to have housekeeping paged. housekeeping routinely takes 3-5 minutes to arrive on site, but he does not have the time to simply wait. using the telephone at the front desk, he calls to notify his supervisor that he is in the building, but needed to stop to assist with a spill in the main lobby. his supervisor thanked him for calling and asked mike if the time could be made up at the end of his shift. appreciatively, mike agreed. oc="" b}="" ic.gcumedia.com="" cei="©)" a="" allied="" health="" comment»="" fy="" scenarios="" ®»="" report="" problem="" ©)»="" ignore="" problem="" mike="" is="" running="" late="" again.="" the="" last="" time="" he="" spoke="" with="" his="" supervisor,="" he="" promised="" he="" would="" be="" on="" time.="" mike="" even="" left="" his="" home="" 20="" minutes="" earlier="" than="" usual,="" but="" there="" was="" an="" accident="" on="" his="" commute.="" the="" job="" is="" very="" important="" to="" mike.="" he="" is="" the="" sole="" provider="" for="" his="" wife="" and="" newborn="" baby,="" but="" his="" supervisor="" told="" him="" that="" if="" he="" continued="" to="" be="" late="" he="" might="" face="" termination.="" upon="" arriving,="" mike="" observes="" a="" spill="" on="" the="" floor.="" he="" must="" make="" a="" decision:="" stop="" and="" make="" sure="" the="" spill="" is="" cleaned="" up="" or="" ignore="" it="" all="" together.="" if="" he="" safeguards="" the="" spill,="" surely="" he="" will="" be="" late="" clocking="" in="" and="" could="" face="" losing="" his="" job.="" anyway,="" the="" spill="" is="" in="" another="" work="" area,="" and="" perhaps="" it="" will="" n="" be="" cleaned="" up="" while="" he="" is="" clocking="" in.="" what="" decision="" should="" he="" make?="" jim}="" b="" student="" portal="" |="" main="" x="" h="" amp-450="" topic="" 5:="" per="" x="oev" critical="" decision="" maki="" x="" h="" amp-450="" rubric="" -="" be="" x="" top="" assignment="" expe="" x="" gcu="" allied="" health="" cor="" x="" *="" allied="" health="" commu:="" x="" |="" +="" &="" oo="" &="" lc.gcumedia.com="" i;="" wi="" ©)="" (eo="" crete="" ree="" a="" 2="" b="VARS" ah="" choice="" orted="" problem="" results="" hospital="" is="" —="" mike="" stops="" in="" at="" the="" front="" desk="" to="" have="" housekeeping="" paged.="" housekeeping="" routinely="" takes="" 3-5="" minutes="" to="" arrive="" on="" site,="" but="" he="" does="" not="" have="" the="" time="" to="" simply="" wait.="" using="" the="" telephone="" at="" the="" front="" desk,="" he="" calls="" to="" notify="" his="" supervisor="" that="" he="" is="" in="" the="" building,="" but="" needed="" to="" stop="" to="" assist="" with="" a="" spill="" in="" the="" main="" lobby.="" his="" supervisor="" thanked="" him="" for="" calling="" and="" asked="" mike="" if="" the="" time="" could="" be="" made="" up="" at="" the="" end="" of="" his="" shift.="" appreciatively,="" mike="">