Using Reward Power Jessica Brown was a new RN on the surgical unit. She worked with a charge nurse who had worked at the hospital for many years. After the end of the shift, Jessica stopped to talk...

Using Reward Power

Jessica Brown was a new RN on the surgical unit. She worked with a charge nurse who had worked at the hospital for many years. After the end of the shift, Jessica stopped to talk with the charge nurse. “I just wanted to take a couple of minutes to thank you for the great job you did as charge this evening. I cannot believe how many details you kept straight and how you were still able to take the time to help me with that difficult IV start. It has really made a difference for me that you are willing to help me learn. Thanks a lot!” Although Jessica was the newest person on the shift, she found that she could use reward power. Because Jessica was a willing learner and expressed her appreciation for learning opportunities, the charge nurse was very willing to help and felt rewarded for her efforts.