Use the readings from this week to respond to the following: (READINGS ATTACHED & VIDEO LINKS BELOW)As you begin to think about the leadership practicum project, what is a potential problem that is unique to your leadership situation and needs to be changed?Why is changing this important to you?Why is the status quo not good enough?What do you anticipate being some of the challenges you are going to face over the next few weeks as you try to implement the desired change?Which of Kotter’s 8-steps do you anticipate being the easiest…the most difficult to tackle?https://youtu.be/xMhfhuB2SME
https://youtu.be/xMhfhuB2SME
untitled the heart of change john p. kotter author of International Bestseller Leading Change Dan s. cohen Real-Life Stories of How People Change Their Organizations h a r v a r D B u s I n e s s r e v I e w p r e s s For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. Advance praise from the fi eld The Heart of Change “A fantastic piece of work.” —Carl Frattini, Business Manager, Electric Systems, United Illuminating Company, Shelton, CT “A powerful message, communicated with great effectiveness.” —Ho-il Kim, Vice President and General Counsel, Cabot Corporation, Boston, MA “A new message, a rare case where a book offers something that has not been said before.” —Alan Frohman, Founder and Executive Partner, Lexington Leadership Partners, Lexington, MA “By and large, there is no lack of analytics, decision trees, fi nan- cial models, process maps, and other forms of logical intercourse within corporate America. Our days are saturated with rational, left-brain thought patterns. This book does an excellent job of helping us where we need it most—on the emotional or passionate side of the equation for driving change.” —Gjon Nivica Jr., Vice President and General Counsel, Engines & Systems, Honeywell International, Inc., Phoenix, AZ H6017.indb aH6017.indb a 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. “A lovely book. The use of stories makes [the authors’] ideas about the change process so real and so tangible.” —Scott Jamieson, President, The Care of Trees, Wheeling, IL “The presentation is most compelling. The emotional content, the stories with heart, will win over even the most skeptical reader.” —Bo Thomas, Company Leader and Owner, The Thomas Consulting Group, Little Rock, AR “The heart-emotions theme blends effectively with the otherwise hard mechanics of some of the eight steps of leading change. The stories provide strong examples of the concepts and best prac- tices. The ‘What Works’ and ‘What Does Not Work’ segments throughout the book summarize each section well. The overall results are excellent.” —Robert Bender, Senior Operations Coordinator, Northrop Grumman, Newport News, VA “Entertaining, highly readable, and very useful.” —Peter Wood, State Manager, Walter Construction Group Ltd., Brisbane, Australia “The illustrations, metaphors, and analogies provide mental pic- tures that clarify the concepts. Using the right-brain and left-brain approach, the book assists readers to understand both intellectu- ally and emotionally. I am left feeling that if I become stuck in the change process, I can refer to a specifi c chapter and reread the conceptual information as well as the illustrative stories. Overall, this strikes me as a sort of right-brain fi eld manual for implement- ing Kotter’s left-brain Leading Change.” —Jim Williams, High School Principal, Paxon School for Advanced Studies, Jacksonville, FL H6017.indb bH6017.indb b 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. “A joy to read and to learn from.” —Sidharth Birla, Chairman, Xpro India, Limited, New Delhi, India “The Heart of Change is extremely well done. It has all of the ele- ments necessary to be a highly useful tool for those who wish to make change happen.” —Paul Daulerio, President, Founder, and CEO, Organization Plus, Inc., Weston, CT “It’s a great book. I have already successfully used the storytelling approach right in the middle of a major restructuring when people were asking ‘Remind me again why we are doing this?’” —David Bening, VP and General Manager, General Polymers, Ashland Distribution Co., Dublin, OH “More pragmatic than other change books. It offers clear ad- vice. I have already made it required reading for my direct reports.” —Dan Sajkowski, Optimization Manager, BP Amoco PLC, Whiting, NH “The individual case histories contain many pragmatic sugges- tions that can be readily applied to a reader’s organization. For the action-oriented manager, it’s excellent reading.” —Doug Reid, Senior Vice President, Human Resources, PanAm Satellite, Wilton, CT “The concept is brilliant. I found myself highlighting all kinds of ideas that I can put to use in my job now.” —Mary Thomas, Program Manager, U.S. Army, Alexandria, VA H6017.indb cH6017.indb c 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. “The material has broad relevance—to individual contributors as well as managers and executives. The benefi ts to all come quickly in what is a very easy read.” —Charles Doucot, General Manager, Technical Computing, Hewlett-Packard Co., Burlington, MA “It does not matter whether you are the one in charge, an active agent, or if you consider yourself a passive sufferer of change in your organization. In every case, the book refl ects the reality you are living, and enables you to gain some control over it and better manage your part.” —Susanna Martin, General Manager, L’Alianca, Barcelona, Spain “I hate business books. I usually cannot make it past the fi rst twenty pages. I read to the end of The Heart of Change with great pleasure. It’s the ultimate study of effective change management and leadership.” —Jean-Rene Gougelet, CEO, Mikasa, Inc., Secaucus, NJ “An excellent book on a topic that is so important in today’s business climate.” —David Walsh, Vice President of Classifi ed Services, Chicago Tribune, Chicago, IL “A very enjoyable book.” —Jeff Kishel, Vice President, MWH Americas, Inc., Sacramento, CA “Powerful and very useful.” —John Strauss, CEO, Ocean Design, Inc., Ormand Beach, FL H6017.indb dH6017.indb d 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. “Outstanding book.” —Ben Anderson-Ray, Private Investor and Consultant, Sunrise Medical, Inc., Rancho Santa Fe, CA “Inspiring.” —Lee Smedley, Principal, Smedley Consulting, Shoemakersville, PA H6017.indb eH6017.indb e 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. H6017.indb fH6017.indb f 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. THE HEART OF CHANGE H6017.indb iH6017.indb i 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. H6017.indb iiH6017.indb ii 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. THE HEART OF CHANGE Real-Life Stories of How People Change Their Organizations JOHN P. KOTTER DAN S. COHEN HARVARD BUSINESS REVIEW PRESS Boston, Massachusetts H6017.indb iiiH6017.indb iii 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. Copyright 2002 John P. Kotter and Deloitte Consulting LLC All rights reserved No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to
[email protected], or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. The authors are in no way affi liated with Heart of Change; Change of Heart Associates, of Baldwinsville, New York. Library of Congress Cataloging-in-Publication Data Kotter, John P., 1947– The heart of change : real-life stories of how people change their organizations / John P. Kotter, Dan S. Cohen. p. cm. Originally published in 2002. Includes index. ISBN 978-1-4221-8733-3 (alk. paper) 1. Organizational change. I. Cohen, Dan S. II. Title. HD58.8.K645 2012 658.4'06—dc23 2012030715 H6017.indb ivH6017.indb iv 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. mailto:
[email protected] To Nancy and Ronnie who have been at the heart of our changes H6017.indb vH6017.indb v 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. H6017.indb viH6017.indb vi 8/22/12 10:55:18 AM8/22/12 10:55:18 AM For the exclusive use of A. GUPTA, 2020. This document is authorized for use only by ATUL GUPTA in 2020. Contents Preface xi Acknowledgments xv Introduction The Heart of Change 1 Why people succeed and why they fail at large scale-change. The eight-step path to success. The primary challenge at each stage in the process. How people meet the challenge. The critical distinction between see-feel-change and analysis- think-change. Step 1 Increase Urgency 15 Raising a feeling of urgency so that people start telling each other “we must do something” about the problems and opportunities. Reducing the complacency, fear, and anger that prevent change from starting. Step 2 Build the Guiding Team 37 Helping pull together the