Use a real example to illustrate the seven-step procedure in Section 1.2. Use two examples, one from manufacturing and another from the service sector, to illustrate the construction of the...

Use a real example to illustrate the seven-step procedure in Section 1.2.

Use two examples, one from manufacturing and another from the service sector, to illustrate the construction of the cause-and-effect diagram. Designate

each factor on the diagram as E, B, O, or R.