UNIVERSITY OF MAURITIUS QUALITY AND INNOVATION MANAGEMENT ISO 9001:2015 - INDIVIDUAL ASSIGNMENT QUESTION 1: By referring to an organization of your choice, discuss how quality can be improved by...

ISO 9001:2015 – INDIVIDUAL ASSIGNMENT
Table of Contents
Introduction    3
Quality Management    3
Conclusion    8
References    10
Introduction
This critical reflection discusses how the quality of a chosen organization can be improved by adopting the seven quality management principles of ISO 9001:2015 series. Here, the chosen organization is the University of Mauritius. Against the backdrop of a highly knowledge -driven society like the University of Mauritius, quality and innovation management is gradually gaining momentum in the field of higher education. Various factors, consisting the need for accountability and the relevance of higher education to the society have contributed to the rise of quality and innovation management in this sector. It has led to the emergence of quality management systems in institutions for higher education. Most of them are taken from industry. Quality assurance has become a global phenomenon in higher education, with the goal to enhance educational outcomes. The ISO 9001:2015 standard is one of the most famous quality management models in higher education and a common choice among universities. This standard sets requirement to implement quality management system in a particular industry. In modern days, driven by quality movement and the fact that quality has become a parameter of distinction, the University of Mauritius got the ISO certification. The goal was to increase operational safety and assure customer satisfaction. In accordance with the practical and theoretical aspects, the University of Mauritius follows the seven quality management principles of ISO 9001:2015 series to improve the quality of higher education.
Quality Management
Quality management is a comprehensive administration reasoning that centres around the support and ceaseless improvement of the relative multitude of capacities inside an association, to meet or surpassing client and other partner prerequisites In the University of Mauritius, it incorporates quality control, quality affirmation, and quality appraisal and upgrade. While quality management is a more extensive idea than quality assurance these terms are now and again utilized reciprocally, making it hard to recognize a predictable definition (Fox, 2021). As expressed before, the ISO (2005) characterizes a quality management system as a framework that coordinates and controls an association concerning quality. In a period affected by the performative and responsibility rationales of new open administration, it is important that at both the state and institutional levels, quality management has become a type of administration. A few researchers have alluded to quality assurance as an administration development in higher education. In the changing connection between the state and the college, quality assurance is the essential device used to administer higher education institution, where it exists as an environment of outer (EQA) and interior (IQA) (Rahnuma, 2020). The previous alludes to supra-institutional approaches and practices to guarantee the nature of higher education institutions and projects. Its offices incorporate private and public associations which work as government proxies. Public, local and worldwide EQAs direct higher education differently. For instance, the ESG for the European Higher Education Area sets principles and rules for both EQA and IQA in Europe. An African model is the system of capability principles in HE received by the Council on Higher Education in South Africa. It is essential to take note of that IQA works inside the arrangements of EQA. The International Network of Quality Assurance Agencies in Higher Education (INQAAHE) characterizes IQA as "the interaction, upheld by arrangements and frameworks, utilized by an establishment to keep up and improve the nature of training experienced by its understudies and of the exploration embraced by its staff"(Mkuzangwe, 2020). It envelops the QM components, instruments and frameworks inside a HEI to guarantee that the establishment and its projects are satisfying their own guidelines and goals. The quintessence of IQA is QM, and a QMS gives the cycles, apparatuses and instruments for that reason. As expressed before, QMSs in HE has been impacted by QM models in industry.
The examination was a subjective one that was mostly founded on content investigation and translation. Interpretative examination was utilized to arrange the ISO 9001:2015 norm inside the HE setting (de Melo & de Medeiros, 2020). The scientific system utilized to give philosophical clarifications and distinguish key appraisal boundaries is introduced in the accompanying area. The hypothetical examination depended on the prerequisites of the norm, both regarding its seven standards and its conditions. It included deciphering the norm based on its way of thinking and provisos utilizing encounters in HE revealed in surviving writing. To give a precise system to the examination, the investigation was coordinated into the three phases of survey. The principal stage was arranging the examination. The ISO 9001:2015 standard was partitioned into two sections: 1) its fundamental viewpoints (seven standards) (Bravi, Murmura & Santos, 2019), and 2) the necessities of its provisos (conditions 4 to 10). This shaped the logical structure for the investigation of: (1) consonance of the basic parts of the norm with QM in HE, and (2) acceptability of the necessities of the conditions to HE. The examination was directed in the subsequent stage, when every one of the standard's seven standards was deciphered. The conditions of the standard were investigated for their relevance to the HE area utilizing the boundaries in the insightful structure. In the third stage, detailing and spread, a graphic and logical story is accommodated every boundary in the insightful system.
The hypothetical supporting of the logical structure depends on the overall principles of QM (El Manzani, Sidmou & Cegarra, 2019). Tari and Dick (2012) express that QM can be seen as: 1) a way of thinking; and 2) a bunch of practices for the administration of an association that goes out of hand of value. Two perceptions can be produced using...