Assignment attached
Unit Code_AE_Pro Project assessment (Event 1 of 2) Criteria Unit code, name and release number BSBHRM501 Manage human resources services (Release 1) Qualification/Course code, name and release number BSB50215 Diploma of Business (Release 4) Student details Student number Student name Assessment declaration This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made. No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised. Student signature and Date Document titleVersion 1.0Page 1 of 3 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Document title: BSBHRM501_AE_Pro_1of2Page 1 of 24 Resource ID: TBS_18_025_BSHRM501_AE_Pro_1of2STUDENT NAME: Version:20200626 Date created:12/02/2020 Date modified:26/06/2020 For queries, please contact: Technology and Business Services SkillsPoint Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007 Email:
[email protected] © 2020 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 24 December 2020. For current information please refer to our website or your teacher as appropriate. Document titleVersion 1.0Page 1 of 3 Disclaimer: Printed copies of this document are regarded as uncontrolled. Please check to ensure this is the latest version. © 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0 | Created: dd/mm/2011 Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance as would be required to: · Plan, manage and evaluate human resource service · Integrate business ethics. Assessment Event number 1 of 2 Instructions for this assessment This is a project based assessment and will be assessing you on your knowledge and performance of the unit. This assessment consists of four parts: 1. Foundations of Manage Human Resource Services 2. Human Resource Service Delivery Plan 3. Consultation 4. Service Level Agreement This assessment also contains: Assessment feedback Assessor observation checklist Submission instructions On completion of this assessment, you are required to upload it or hand it to your assessor for marking. Ensure you have written your name at the bottom of each page of this assessment. Submit the following documents: 1. Completed BSBHRM501_AE_Pro_1of2 assessment document. 2. Part 2, Task 1: Human Resources Service Delivery Plan. 3. Part 2, Task 2: Service Delivery Plan. 4. Part 3, 2a-c (if not included in assessment document). 5. Part 4: Service Level agreement. You may also be required to submit video evidence, where required. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment: · All questions must be answered correctly and in your own words. Tips to avoid plagiarism are located on the TAFE NSW Library Services page (https://tafensw.libguides.com/copyright/plagiarism). · This may involve your assessor, allowing you to resubmit some of your answers. Alternatively, your teacher/assessor may ask you additional questions to confirm your understanding and knowledge of the topic area. · All parts of the observable task must be performed to a satisfactory level as indicated in the criteria section of the Assessor Observation Checklist. What do I need to provide? Access to: · business technology including a computer with relevant software and internet · student workbook, training materials and other research you have completed. You may also require access to: · a video recording device, such as a smartphone, or access to a video meeting platform, such as Skype, Microsoft Teams or Zoom so that you can record the meeting role plays. You may also need a webcam to do this. What the assessor will provide? Access to: · learning materials · learning management systems such as online learning platforms, where applicable · business strategies and operation plans · relevant legislation, regulations, standards and codes · interaction with others. Due date and time allowed The assessment must be submitted by the due date noted on the Unit Assessment Guide. If you study online, you can find assessment due dates/time allowed/venue information on your online platform on the Assessments page or in your training plan. You should allow a minimum of seven hours to complete this assessment. You may need additional time for preparation, research and revision to ensure you have responded to each question satisfactorily. Supervision This is an unsupervised assessment. Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you. This may include oral questioning, comparison with in-class work samples, or observation. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Specific task instructions The instructions and the criteria in this assessment below will be used by the assessor to determine whether you have satisfactorily completed the requirements of this assessment. Read the entire assessment before commencing. Where appendices are submitted, ensure your name is in the footer of each page, you have used a suitable filename and you have noted on this assessment an appendix has been submitted. All sources are to be referenced using Harvard referencing. Refer to the TAFE NSW Smart study guide (http://tafenow.com.au/images/pdfs/referenceguideHQ.pdf) for information on this. This assessment is separated into four parts. Part 1: Foundations of Manage Human Resource Services Short answer questions designed to provide the foundation knowledge required to progress to your research tasks and plans. Part 2: Human Resource Service Delivery plan Develop a Human Resource Service Delivery plan within legislative, organisational and business ethics frameworks for an organisation with which you are familiar. This part assesses your skills and knowledge to plan human resource service delivery. Part 3: Consultation Consult and communicate with managers about your Human Resources Service Delivery Plan developed in Part 2 to identify variations to the plan. Part 4: Service Level Agreement For one human resource service in Part 2, develop a Service Level Agreement between the human resources team, service providers and client groups. This part assesses your skills and knowledge to manage the delivery of human resource services. Part 1: Foundations of Manage Human Resources Services For this task, you are required to complete a series of questions to demonstrate the foundation knowledge for planning, managing and evaluating the delivery of human resource services. 1. Human resources strategy a. Explain the objectives of strategic human resources plans and the steps in the strategic human resources planning process. Your response should be approximately 150 to 200 words. b. Explain the relationship between human resources strategies and business and operational plans. Your response should be approximately 200-250 words. 2. Identify the key provisions of legal and compliance requirements that apply to managing human resources services concerning privacy, work health and safety, industrial relations and anti-discrimination, with examples. Your response should be approximately 500-600 words. 3. Explain the purpose of a Code of Conduct and summarise the content of a Code of Conduct for a specific organisation. Your response should be approximately 100-150 words. 4. Performance and contract management a. Describe the importance of managing and monitoring the performance of human resource service contracts/Service Level Agreements. Identify areas to be monitored. Your response should be approximately 100-150 words. b. Explain how feedback can be used to modify the delivery of human resource services and how that feedback can be collected. Your response should be approximately 100-150 words. 5. Return on investment a. When the organisation is developing options for the delivery of human resource services, it will calculate the appropriate Return on Investment. Explain the concept of Return on Investment in regards to the provision of human resource services. Your response should be approximately 100-150 words. b. Calculate the return on investment for the provision of internal training services for the organisation by comparing the benefits of training against the costs (direct and indirect) of internal training services in descriptive terms. Table 2 Return on Investment Benefits of training Costs of internal training c. Choose and explain two mathematical strategies appropriate to calculate and analyse Return on Investment. Your response should be approximately 50-100 words. Part 2: Human Resource Service Delivery plan Task 1: Context This task requires you to research and write a plan suitable to be communicated to senior personnel. The plan manages the delivery of human resource services within legal, organisational and business ethics frameworks for a specific organisation. Use your own workplace, or a workplace you are familiar with for this plan. Research a specific organisation with which you are familiar. Ensure you use digital technologies and systems safely, legally and ethically when gathering, storing and accessing the research information. 1. Organisation a. Provide a brief summary of the organisation you have chosen. 2. Current human resource service delivery a. Describe the human resource services currently provided internally and the human resource services that are outsourced. Your response should be approximately 100-150 words. b. Review current service/s and assess if they are being delivered by appropriate providers according to service agreements, operational plans and legislative requirements. Your response should be approximately 100-150 words. 3. Analyse the organisation’s strategy and operational plans to determine human resource services requirements to implement the business strategy and plans. Your response should be approximately 100-150 words. 4. Identify the labour supply and demand factors in the organisation's external environment and explain how they are likely to impact on a specific organisation’s human resource requirements. Your response should be approximately 100-150 words. 5. Assess the organisation's requirements