sitxhrm004
Unit assessment pack (UAP) Assessments SITXHRM004 SITXHRM004 - Recruit, select and induct staff Assessment Instructions The assessment task that you need to complete for this unit is as follows: Assessment Task 1: Case Study Assessment Task 1: Case Study 1) This assessment task requires you to assume/ take on the role of manager for catering department of NGO. 2) You must identify recruitment need by consulting with colleagues, administer recruitment, select staff and conduct induction program. 3) Estimated time: Q2: 15 – 20 minutes for discussion meeting with colleagues Q4: 5 – 10 minutes for approval meeting with Genral Manager and Human Resource Q12: 25 – 30 minutes for interview session Q15 (b): 5-10 minutes for reference check call with previous supervisor Q19: 20-30 minutes to conduct induction training 4) For the discussion/meeting/training, you will pair up with other students of class, assigning designated roles to each person. After the scenario, each student will switch roles with other students to ensure everyone experiences each role fully. 5) Q2, Q4, Q12, Q15 (b) and Q19 must be done by each student in front of trainer/assessor on the due date set by the trainer. 6) Students must use professional language, involve class mates to seek feedback and use appropriate body language in accordance with the Manager role they are portraying. 7) Your assessor will use an observation sheet and provide feedback whether your meetings/trainings/interviews is satisfactory or not satisfactory. 8) Read the case study and answer all questions satisfactorily in order to be marked as satisfactory for this assessment. 9) Time frame: You will need approximately 10 hours to complete this assessment task. 10) Assessment site: WAIFS campus Equipment/Resource Required: · Laptop/PC with Microsoft Office installed · Learner Guide · Cass mates to conduct meetings/trainings/interviews · Skype or Facetime for video conferencing · Mobile phone Competency outcome: There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory Trainer feedback will be provided within 14 calendar days after assessment submission. Declaration I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed. Signed:____________________________________________________________ Date:____________________________________________________________ If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below: This assessment has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person. Student 1: …………………………………………………………………………………………… (full name) Signed: ………………………………………… Date: ……………………… Student 2: …………………………………………………………………………………………… (full name) Signed: ………………………………………… Date: ……………………… Student 3: …………………………………………………………………………………………… (full name) Signed: ………………………………………… Date: ……………………… Student 4: …………………………………………………………………………………………… (full name) Signed: ………………………………………… Date: ……………………… If you have any questions at all please discuss them with your trainer – we are here to help Assessment Task 1: Case study Read below case study and answer all questions that follows: You are the new manager for the Catering Department of Zoolog Christian Society, an NGO supporting various churches in Melbourne city. The organisation is providing free food on Saturdays and Sundays to 35 churches that distribute food to the needy. Funds collected from donors are also used to pay salaries to employees. The churches are located in different parts of Melbourne. Recently, four new churches have been added to the list of Zoolog. With the current employee size, staff are struggling to manage and are working additional shifts to make up for the increased demand. Staff have recently complained about working long hours and extra pressure at work which is causing fatigue, stress and dissatisfaction. One of the chefs has recently left, before you joined, after being refused a pay rise. This is adding extra pressure on the available staff. The previous manager felt that the requested pay rise was too high, and you have realised after doing your own research online that the wage the employee was receiving was at par with the industry average. The former staff member was being paid a salary of $51,000 annually, with the average Chef in the industry being paid $50,000 annually. You feel that part of the problem with the existing system is that the experienced employees are expecting too much, which is reflected in the fact that their salaries are higher than the industry average. You have heard that the government is currently offering subsidies for taking on apprentices and trainees. You are considering this possibility as such a person may provide better long-term prospects than an experienced individual with no loyalty to the company. The downside is that it would take a substantial period to train the apprentice/trainee to the standards required, increasing the work load of other team members and is likely to result in performance issues in the short term. The organisation has the following Human Resources policies: 1. All recruitment must be approved by the General Manager, who will authorise a salary to the Accounts Department. Before this process can begin, an email must be sent to the GM, a meeting organised, initial approval given and an acceptable salary range set. 2. Once employment has been finalised, the relevant forms are filled by new employee, sent by HR to the GM and then forwarded to accounts via email. 3. For each advertisement, the nature and job content should be clearly mentioned and should be advertised in at least two media with minimum of 15 days of the deadline. 4. The organisation has a zero-tolerance approach to discrimination in any form. 5. The organisation believes in equal opportunity and is trying to increase its human resource diversity. 6. Employees must be chosen based on the required skills in an objective and fair manner. 7. All interview panels must be gender equal as far as possible and include staff from a variety of areas. Each panel should consist of 3-5 members. Panels should never be an even number, to ensure a deciding vote. 8. At least 7 days of induction process should be followed for any new hire. It can be elongated up to 1 month based on the requirement. 9. Awards, salary will be based on guideline provided by the Fairwork’s Ombudsman and the Hospitality Industry General Award. Question 1: Identify recruitment need based on the case provided above. Justify the need you identified. S.No Identified recruitment need Justification 1 2 3 Question 2: You are thinking to hire 1 Fulltime Chef, 1 Casual Chef and 1 Volunteer to fulfil the gap. The motive behind this is: 1 Fulltime Chef – Replacement hire of the full time Chef who has recently left. 1 Casual Assistant Chef– To help existing staff on handling the demand. 1 Volunteer – To support kitchen as helpers and to transport food to churches. Conduct a discussion meeting with the colleagues about the staffing need and job description for each. Present your suggestion on the need and capture the suggestions and feedback of the colleagues and fill below template. Your class mates will perform role of colleagues and HR Manager. S. No. Staffing need Job description for staff 1 2 3 Question 2 Observation Sheet – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Did the student use appropriate sentence structure and language when communicating? Yes No (Please circle) Did the student listen actively and understood the information when communicating? Yes No (Please circle) Did the student ask questions to confirm understanding? Yes No (Please circle) Did the student follow communication protocols when communicating? Yes No (Please circle) Did the student discuss staffing need and job description for Full time Chef, Casual Assistant Chef and Volunteer? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Assessor’s signature Question 3: Prepare an email to the General Manager (GM) and Human Resource (HR) for approval of the identified positions. Request for appropriate time for meeting to discuss the recruitment needs, roles and responsibility and salary. Question 4: Conduct meeting with General Manager and HR for final approval on recruitment need, roles and responsibility and salary for identified vacancies. Your class mates will be General Manager and HR during the meeting. Assume that you have got the approval for the proposed recruitments. Question 4 Observation Sheet – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Did the student present information to GM and HR using correct sentence structure and language? Yes No (Please circle) Did the student use two way interaction, listened actively, understood the information and asked questions to confirm understanding. Yes No (Please circle) Did the student follow correct communication protocols when communicating with GM and HR? Yes No (Please circle) Did the student interact effectively with GM and HR to seek approval on recruitment need, roles and responsibility and salary for identified vacancies Yes No (Please circle) Comments Provide your comments here: The learner’s performance