Understand basic emergency response procedures Emergency Preparedness Designated store colleagues, including the Front Store management team, have received additional training on emergency response. In the event of an emergency, you must assist as directed by the Manager-On-Duty. You must also be aware that the emergency contact information is posted next to the appropriate telephones in your store. When in doubt, please call 911.Regulatory Visits If you are approached by an Inspector from a Regulatory Agency, you MUST immediately inform the Manager-on-Duty, as they have received additional training on how to properly handle a regulatory visit. You MUST NOT answer any questions prior to informing the Manager-on-Duty. All contact from regulatory agencies must be reported by the Manager-on-Duty through RADAR to ensure a timely and correct response by CVS Health's Environmental, Health and Safety (EH§ Understand the restriction around the disposal of hazardous waste§ Identify items that may be considered hazardous waste§Welcome to your Front Store Hazardous Waste Management Basics training. You may be asking yourself the question, "Why do I have to learn about hazardous waste management?"CVS Pharmacy® is committed to promoting a culture of environmental responsibility. Your storemay generate hazardous waste through normal business operations. Due to federal and stateregulations, waste items cannot be disposed of in any trash, dumpster, sink, toilet or down any drain.Rather, these items must be disposed of by following the Hazardous Waste Management Program.CVS Pharmacy has contracted a licensed hazardous waste company, Stericycle (formerlyStrongPak), to properly transport hazardous waste from our stores to licensed disposal facilities. By taking this training you are doing your part in remaining compliant with the CVS Pharmacy Hazardous Waste Management Program.After completing this training, you should be able to:& Keep out of reach of children5Front Store Hazardous Waste Management Basics Disposal Restrictions for Hazardous Waste, continued Corrosives, Reactives, Chlorine and Bleaches Examples of Corrosives, Reactives, Chlorine and Bleaches are:• Toilet bowl cleaners• Drain cleaners• Ammonia• Bleach and bleach-based cleaners• Hydrogen peroxide• Hair coloring that contains peroxides or bleaches• Laundry additives• Wheel cleaners• Dishwasher detergents• Pool chemicals and chlorinating solutions Watch for these keywords on product labels:• Corrosive• Toxic or poison• Vapor harmful• Hydrofluoric acid• Oxalic acid• Sodium hydroxide• Reactive• Chlorine• Oxidizer• Causes burns• Avoid contact with skin or eyes Electronic and Universal WasteExamples of Electronic and Universal Waste are:• Fluorescent light bulbs• Batteries• Small electronic devices (e.g., any item that contains acircuit board or uses batteries)• TVs and video displays (e.g., computers, monitors, laptop computers and other devices with screens)6Front Store Hazardous Waste Management Basics Conclusion Having completed this course, you should be able to:• Identify items that may be considered hazardous waste• Understand the restrictions around the disposal of hazardous waste• Understand basic emergency response procedures The following are key points to remember about hazardous waste management.1. All areas of a CVS Pharmacy store may generate waste items through normal business operations that are regulated as hazardous waste. NEVER place potentially hazardous waste in the trash, dumpster, sink, toilet or down the drain.2. If an item is spilled that may be hazardous, DO NOT clean it up unles§ Drug facts§ Active ingredients§ Danger§ Harmful if swallowed§ Toxic or poison§ Nicotine replacement the rapies Watch for these keywords on product labels:§ Cold/cough/flu medicines§ Allergy treatments§ Medicated shampoos§ Ointments§ Pain relievers§ Insect repellents§ Pesticides§ Antifreeze§ Do not puncture, freeze or incinerate / Contents under pressure Toxics and Over-the-Counter Medicines Examples of Toxics and Over-the-Counter Medicines are:§ Store under 120° F / Harmful or fatal if swallowed§ Ethanol or ethyl alcohol / Methanol or methyl alcohol§ Xylene§ Acetone§ Alcohol§ Combustible§ Flammable§ Furniture cleaners and polish Watch for these keywords on product labels:§ Perfume§ Alcohol-based products§ Acetone/nail polish removers§ Household cleaning sprays§ Automotive products§ Insecticide sprays§ Spray deodorants§ Hair spray§ Nail polish§ High-alcohol mouthwash§ Lighters and lighter fluid§ Clean up spills of hazardous waste without specific trainingo Contact the Manager-On-Duty if you are unsure whether a spilled item is hazardouso Contact the CVS Health Safety Hotline at 1-888-464-2960 if additional instruction is required If you have been identified to process damages/final disposition items by your Store Manager, you must complete the FS Hazardous Waste Management Program - Damages/Final Disposition Supplement (course 500156/500157, depending on state).Damaged or returned items that are leaking must be bagged immediately in a StrongPak selfsealingbag until someone with the proper training can process the item and determine if it ishazardous.Prior to discarding anything, remember to stop and read the label. Do not put something in thetrash or down the drain unless you are sure it is not hazardous. When in doubt, always ask forassistance. If your Manager is not available to determine if a waste item is hazardous, immediatelyplace the item in a StrongPak self-sealing bag and seal the bag completely. Set it aside in thedamages/final disposition processing area until a determination can be made.You will find examples of hazardous products in the next sections along with keywords that you canlook for on product labels to determine whether or not a product may be hazardous when disposed.4Front Store Hazardous Waste Management BasicsDisposal Restrictions for Hazardous Waste, continuedAerosols, Flammables and CombustiblesExamples of Aerosols, Flammables and Combustibles are:§ Dispose of any of the hazardous waste items discussed in this courseo If you need to dispose of any of these types of items, contact the Manager-On-Dutyimmediately. Only trained colleagues may dispose of hazardous waste.§amp;S)Department.ViolationsViolations for non-compliance with environmental regulations can result in sanctions and penalties toyour store and our company. This can be detrimental to our commitment to environmentalresponsibility and reflect poorly on our company. Further, your failure to follow policy and proceduresrelated to hazardous waste management can impact our stores' bottom line and will be regarded as aviolation and may result in disciplinary action up to, and including, termination of employment.3Front Store Hazardous Waste Management BasicsDisposal Restrictions for Hazardous WasteAll areas of a CVS Pharmacy store (Pharmacy, MinuteClinic and Front Store) may generatehazardous waste. Some products contain certain ingredients that make them hazardous whendisposed. Some examples include:Front Store* Waste pest control products, household cleaners and personal careproductsPharmacy Dropped pills and expired return to stock vialsOther Waste store supplies and unwanted personal items* Additional examples of Front Store products that may be considered hazardous waste whendisposed are discussed further below.Designated store colleagues, including the Front Store management team, have received additionaltraining and are able to properly handle these items.You are not permitted to:s you have been trainedto do so. Contact the Manager-on-Duty immediately.3. If you are not certain whether an item is considered hazardous waste or not, ALWAYS contact your Manager-on-Duty before disposing of it.4. In the event of an emergency, follow direction received from your Manager-On-Duty. When indoubt, please call 911.Additional Resources If you have additional questions, you can refer to the resources below.• CVS Environmental Hotline at 1-888-412-0287o This hotline can be contacted if you have questions regarding the details of the Hazardous Waste Management Program.o This hotline can be contacted if you have questions regarding a potential hazardous product.• Store Resources Environmental Health and Safety Pageo This page contains additional documentation that may be requested by an agency inspector.
Over-the-counter medications such as cough syrup may be poured down the drain once captured in the damage/final disposition process.
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If you have not been trained to process damages/final disposition items and you need to dispose of Front Store items that may be considered hazardous waste, you must contact the Manager-on-Duty.
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CVS Pharmacy uses a waste management program to properly manage hazardous waste until it is picked up by Stericycle for disposal at a licensed facility.
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Batteries, fluorescent light bulbs and electronic waste can be thrown in the trash.
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Emergency phone numbers can be found posted by appropriate telephones.
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All areas of a CVS Pharmacy store (Pharmacy, MinuteClinic and Front Store) may generate hazardous waste.
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Waste products that contain alcohol like flavorings or mouthwash are not considered hazardous.
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CVS Pharmacy colleagues must be trained before they can clean up a spill.
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If you are uncertain if an item is hazardous, it is ok to dispose in the trash or dump down the drain.
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If someone is not available to answer your question about a waste, you should immediately place the item in a StrongPak self-sealing bag and set it aside in the damages processing area until a properly trained person can make a hazardous waste determination.
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CVS Pharmacy colleagues can read product labels to determine if a product may be considered hazardous waste.
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You must bring an Inspector from a Regulatory Agency to your Manager-on-Duty immediately.
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I certify that I have read, understand and will abide by the policies and procedures set forth in the Front Store Hazardous Waste Management Basics Training.
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