Treat Customers Like Family. First-time customers are not allowed to feel like strangers. Cheerful and proactive, Cora smiles, chats, and includes everyone at the table in the conversation. She is as...

Treat Customers Like Family. First-time customers are not allowed to feel like strangers. Cheerful and proactive, Cora smiles, chats, and includes everyone at the table in the conversation. She is as respectful to children as she is to adults, and makes it a point to learn and use everyone’s name. “I want people to feel like they’re sitting down to dinner right at my house. I want them to feel they’re welcome, that they can get comfortable, and that they can relax. I don’t just serve people, I pamper them.”