Trainers Assessment Resource Version: XXXXXXXXXXGen Institute Pty Ltd © XXXXXXXXXXPage 1 of 102 Student Name: Student ID: Assessment Summary Unit Details BSBMGT502 – Manage people performance...

Assignment 2
Proposed Revised Work Profile
    Employee name
    Role/Position
    Highest level qualification attained
    Current work profile
    Proposed revised work profile (with at least three new tasks)
    Robert Day
    Accounts and Payroll Officer
    Diploma of Accounting
    · Bookkeeping
· Payroll processing
· Preparing and issuing client invoices
· Making journal entries
    · Establishing Payment methods
· Proper processing of payment
    Dylan Knight
    Customer service representative
    Certificate IV in Retail Management
    · Use Point-of-sale technology to complete and process orders
· Work as a team with others, offering guidance and support as well as delegating tasks
    · Set up a local and curb side pickup arrangements.
· Set up order fulfilment - steps involved in receiving, processing and delivering orders to end customer
    Samantha Davey
    Receptionist
    Certificate IV in Business
    · Answering phone calls and queries
· Recording incoming and outgoing mails/ orders
· Scheduling appointments
· Formatting and preparing documents
    •    Social media marketing
•    Answering Phone Call and Email marketing
    Ming Wei
    Store Keeper
    Certificate IV in Warehousing Operations
    · Maintain receipts, records, and withdrawals of the stockroom
· Receive, unload, and shelve supplies
· Inspect deliveries for damage or discrepancies
· Confirm proper stock levels and maintain inventory control
· Coordinate the movement of equipment, and necessary minor repairs
    · Prepare product catalogues with descriptions and photographs
· Manage inventory and account
    Fawad Khan
    IT Support Officer
    Diploma of IT
Diploma of Website Development
    · Trouble shooting IT issues for team members
· Responsible for data storage, back up and security.
· Maintaining customer databases and records
    · Review existing website to make sure the information is current
· Select an ecommerce platform
Robert Day
· Set up payment methods
· Rationale for this work activity – since Robert has all required qualification for payroll processing and issuing client invoices.
· KPI for evaluating performance – Number of Order Booking and Invoice generation
Dylan Knight
· Set up a local and curb side pickup arrangements
· Set up order fulfilment - steps involved in receiving, processing and delivering orders to end customer
· Rationale for this work activity – since Dylan has all required qualification for Retail and customer management, engaging them and getting orders such that new sales leads are generated as well as existing client are engaged.
· KPI for evaluating performance – Number of new sales generated, upselling to existing customers, creating new sales, customer satisfaction and feedback
Samantha Davey
· Social media marketing
· Answering Phone Call and Email marketing
· Rationale for this work activity – answering emails queries, generating awareness through social media marketing and engaging with customer on different digital platform
· KPI for evaluating performance – Number of new sales generated, upselling to existing customers, creating new sales
Ming Wei
· Prepare product catalogues with descriptions and photographs
· Manage inventory and account
· Add product pages
· Add store policies to you checkout page
· Rationale for this work activity – preparing the product catalogue that contains all the information and attractive pictures to captivate the attention of the customers. This product catalogue can be provided to the client
· KPI for evaluating performance – Content generated, product placements and photographs, feedback from sales team as well as feedback from customers
Fawad Khan
· Review existing website to make sure the information is current
· Select an ecommerce platform
· Rationale for this work activity – Since the company is going digital it is highly important to ensure there is a strong ecommerce platform that can leveraged to interact with the client digitally. After analysing proper platform to build the brand on social media, the company requires to construct a corporate website that explains customer what the company is all about.
· KPI for evaluating performance – Constructing a website that is fully functional and interactive with different stakeholders
Gift Box's Standard of Performance
· Productivity
· Customer Focus
· Cost minimisation
· Honesty and Integrity
· Completion of all documentation
· Collaboration
Code of Conduct
· Being punctual
· Establishing WHS rules and regulations
· Following all the practices that are ethical
· Ensuring confidentiality and privacy
Role Play- Meeting with CEO
Kevin Roger - Hello Sir, Very Good morning! Thanks for your time today for this meeting.
Robert Schweinsteiger- Hey Kevin!
Kevin Roger - Sir as you know due to this COVID pandemic we had to pivot our strategy to remain relevant in the business.
As per our digital business model, I have modified the responsibilities of the...