Trainers Assessment Resource Version: XXXXXXXXXXGen Institute Pty Ltd © XXXXXXXXXXPage 1 of 61 Student Name: Student ID: Assessment Summary Unit Details BSBMGT608 – Manage innovation and continuous...

Student Name:
     Student ID:
    Assessment Summary
    
Unit Details
    BSBMGT608 – Manage innovation and continuous improvement
    
Assessment Type
    This is a summative assessment, which requires each student to have adequate practice prior to undertaking this assessment
    
Assessment Methods
    Assessment 1
    Written Questions
    
    Assessment 2
    Project – Develop an
implementation plan
Version: 1.0    Gen Institute Pty Ltd ©    Page 1 of 61
Contents
Assessment information    4
Purpose    4
Unit description    4
Key competencies    4
Foundation skills    4
Performance evidence    5
Knowledge evidence    6
Relevant legislation    6
Assessment Conditions    6
Pre-requisites    6
Terminology used    6
General Instructions to Students    7
Dimensions of Competency    7
Completing the assessments/Expectations    7
Assessment outcome    8
Summary of assessment methods and tasks    8
Required resources    8
Reasonable adjustment    9
Plagiarism policy    9
Academic appeals    10
Reassessment process    10
Assessment records    11
Declaration    11
Assessment submissions and contact details    11
Assessment 1 – Written Questions    14
Instructions for Students    14
Applicable conditions    14
Resources required for assessment    14
Comments if the answer is not satisfactory    28
Assessment Outcome Record – Assessment 1 of 2 (To be completed by the Assessor)
.................................................................................................................................... 29
Assessment 2 – Project – Develop an implementation plan    30
Instructions for Students    30
Applicable conditions    30
Resources required for assessment    31
Performance Checklist and Assessment Outcome – Assessment 2, Part 136
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Role Play Observation Checklist and Assessment Outcome – Assessment 2, Part 2 38
Performance Checklist and Assessment Outcome – Assessment 2, Part 340
Role Play Observation Checklist and Assessment Outcome – Assessment 2, Part 4 43 Performance Checklist and Assessment Outcome – Assessment 2, Part 548 Performance Checklist and Assessment Outcome – Assessment 2, Part 652 Performance Checklist and Assessment Outcome – Assessment 2, Part 756 Performance Checklist and Assessment Outcome – Assessment 2, Part 858
Assessment Outcome Record - Assessment 2 of 2 (To be completed by the Assessor)
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Appendices    60
Assessment information
    Purpose
    This document represents the main assessment instrument for the unit of
competency    BSBMGT608    –    Manage    innovation    and    continuous improvement
    Unit description
    This unit describes the skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded.
It applies to people with managerial responsibilities who aim to build a better and more effective work environment. Continuous improvement and innovation have links with the model of the learning organisation and people working at this level play an important role in building the culture, values and attitudes of the organisation.
No licensing, legislative or certification requirements apply to this unit at
the time of publication.
    Key competencies
    1. Review programs, systems and processes
2. Develop options for continuous improvement
3. Implement innovative processes
    Foundation skills
    Learning    skills
to:
    3.6
    Plans    and    implements    strategies    to
review and improve own performance
    
    Reading    skills to:
    1.1-1.5, 2.5, 2.6,
3.2-3.5, 3.7
    Analyses, evaluates and integrates facts
and ideas to construct meaning from a range of text types
    
    Writing skills to:
    1.1-1.5, 2.1, 2.5,
3.2, 3.3, 3.5,
3.6, 3.7, 3.8
    Integrates information and ideas from a range of sources, utilising appropriate support materials
    
    
    
    Communicates complex relationships between ideas and information, matching style of writing to purpose and audience
    
    Oral communicatio n skills to:
    1.6, 2.1-2.4, 3.1,
3.5, 3.8
    Participates in a variety of spoken exchanges with co-workers and stakeholders when developing options and implementing the continuous
improvement plan
    
    Numeracy skills to:
    1.1-1.5, 2.5, 3.3
    Selects    and    interprets    mathematical information to analyse performance
    
    
    
    Performs calculations required to establish timeframes, cost-benefits and measures for continuous improvement
and innovation processes
    
    Navigate the world of work
to:
    2.6
    Adheres to organisational policies and procedures and considers own role in
terms of its contribution to broader goals
    
    
    
    of the work environment
    
    Interact with
    1.6, 2.1-2.4, 3.1,
    Recognises the importance of taking
    
    others to:
    3.5, 3.8
    audience,    purpose    and    contextual
    
    
    
    factors    into    account    when    making
    
    
    
    decisions about what to communicate,
    
    
    
    with whom, why and how
    
    
    
    Recognises the importance of building
    
    
    
    rapport    to    establish    positive    and
    
    
    
    effective working relationships
    
    
    
    Collaborates with others to achieve joint
    
    
    
    outcomes, playing an active role in
    
    
    
    encouraging innovation and facilitating
    
    
    
    effective group interaction
    
    Get the work
    1.1, 1.2, 1.3,
    Plans, organises, implements or reviews
    
    done:
    1.5, 1.6, 2.3,
    organisational strategies, systems and
    
    
    2.4, 2.5, 3.1,
    processes
    
    
    3.2, 3.3, 3.4,
    
    
    
    3.5, 3.7
    Applies problem-solving processes to
    
    
    
    identify    risks,    evaluate    options    and
    
    
    
    determine solutions
    
    
    
    Uses lateral and analytical thinking to
    
    
    
    evaluate    options    against    needs,
    
    
    
    resources and constraints before making
    
    
    
    decisions
    
    
    
    Facilitates a climate in which creativity
    
    
    
    and innovation are accepted as an
    
    
    
    integral part of achieving outcomes
    
    
    
    Recognises that the current way is only
    
    
    
    one    way    of    doing    something    and
    
    
    
    explores    possibilities    that    challenge
    
    
    
    current approaches
    
    
    
    Actively identifies systems, devices and
    
    
    
    applications    with    potential    to    meet
    
    
    
    current and or future needs, with the
    
    
    
    help of specialists
    Performance evidence
    A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
· analyse and evaluate systems and performance in key areas of the
    
    organisation and identify opportunities for improvement, seeking advice from experts as appropriate
· promote the value of creativity, innovation and sustainability and recognise successes
· support the testing and trialling of new ideas and undertake risk management and cost-benefit analysis for options
· plan for and implement improvements using organisation’s processes for approvals, project management and change management
· facilitate    effective    contributions    to    and    communications    about continuous improvement and innovation
· capture    insights,    experiences    and    ideas    for    improvements    and incorporate them into the organisation’s knowledge management
systems and future planning.
    Knowledge evidence
    Students must develop knowledge of the following areas to successfully complete this unit:
· outline cost-benefit analysis methods
· describe creativity and innovation theories and concepts
· list organisational learning principles
· identify quality management and continuous improvement theories
· describe relevant risk management concepts
· outline relevant sustainability practices.
    Relevant
legislation
    Not applicable
    Assessment Conditions
    Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
· relevant workplace documentation and resources
· case studies and, where possible, real situations
· interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
    Pre-requisites
    NIL
    Terminology used
    The following terms are used in each assessment task to guide the student and assessor as to what is expected from each assessment task:
1. Instructions: Provides a brief description about the assessment task and broadly indicates what the Student is required to do.
2. Conditions of assessment: Outlines the conditions in which the assessment must be undertaken. In some cases, it will give options for the student about what to base the assessment task on and whether it is practical demonstration or project.
3. Description of task/decision making rules: Advises the student and the assessor of the task description and the criteria that the assessment must meet in order for a satisfactory result to be awarded.
4. Due Date - the date on which assessment falls due.
    General Instructions to Students
    This document contains both the assessment instrument and the instructions for gathering and interpreting evidence in an assessment process.
The document also includes references to relevant checklists, templates and other resources required as part of the assessment conditions, that you must complete as part of the assessment requirements.
· This pack includes all the assessment tasks you will need to successfully complete in order to be competent in the unit/s of competence listed above.
· There are two (2) assessment tasks in this pack. To attain competence in the unit/s you must satisfactorily:
· complete all written questions in this assessment tool
· complete and submit the project/s outlined in the assessment guide
· demonstrate skills as directed by your Assessor
· Competency depends on consistently demonstrating the skills and knowledge that enable you to complete workplace tasks confidently in a variety of situations.
· If you have any difficulties in understanding any of these forms or instructions, please speak to your trainer/ assessor.
· You must attach the Assessment Coversheet to each submission.
You must keep copies of the completed assessment for your records.
    Dimensions of Competency
    You will be considered to be competent when you are able to demonstrate application of knowledge and skills to successfully complete work activities in a range of situations and environments as follows:
· Task skills – Performing the task/job to the required standard
· Task management skills – Performing more than one thing at a time and managing the tasks correctly
· Contingency management    skills –    Responding appropriately to irregularities and breakdowns in routine within a job or workplace
· Job/role    environment    skills    (outcomes)    –    Dealing    with    the
responsibilities and expectations of the work environment
    Completing the assessments/Ex pectations
    Assessors must ensure that students completely understand the assessment process and various assessment tasks before undertaking the assessments. This assessment tool is structured in a way that each assessment task clearly outlines the:
· Instructions for completing the assessment task;
· Conditions in which the assessment must be conducted;
· Evidence that must be presented by the student; and
· Decision-making rules by which the evidence will be judged.
Every assessment task will require satisfactory completion in order for students to be deemed Competent. The students will need to adhere to any guidelines on length of answers required where stipulated.
    Assessment outcome
    Your Assessor will:
· complete the Assessment Outcome Record for each assessment task
· provide you with feedback for all assessment tasks
· mark the assessment task as satisfactory or unsatisfactory
· sign the Assessment Outcome Record
· You must sign and date the Assessment Task Outcome Record and read, understand and acknowledge the feedback.
· The Assessor will record the assessment outcome (Competent or Not competent) for the unit of competency, and will include any relevant comments on the Assessment summary cover sheet.
· Should your performance in a task be deemed ‘Not Satisfactory’, you will be advised of the outcome and will be given one more opportunity to re-submit satisfactory evidence within the timelines advised by your assessor.
· If you fail to achieve the required outcome after this opportunity, you will be deemed ‘Not Competent’. Please read the reassessment procedure in the later part of these instructions.
· You must access, read and understand the Gen’s complaints and appeals process, which allows you to challenge an assessment decision, if you would like to be reassessed.
· If you are found to have plagiarised or copied work from another student or any other sources, your assessment submission will not be accepted (please refer to Gen’s Plagiarism Policy).
You may refer to the Student Handbook for more information.
    Summary of assessment methods and tasks
    The assessment methods that are used in this assessment tool are:
    
    
    Assess
ment Task #
    Method of Assessment
    
Description
    
    
    1
    Questions
    You are required to answer 10 short answer
questions related to this unit
    
    
    2
    Project & Role-
play
    Develop an implementation plan
    Required resources
    Each assessment task in this assessment tool outlines specific resources that the student must have access to as part of the assessment process. Assessors must ensure that students have appropriate access to these resources before any assessment is conducted.
Textbook/ Online learning resources
Readings provided to you as part of the unit assessment pack Computer with Internet access for research purposes and word processing
Pen and paper as required
APPENDIX – A Readings
    
    APPENDIX – B Pesto’s Business Plan 2019
APPENDIX – C Pesto’s Wait Staff Service Process Map APPENDIX – D HosPOS Quote
    Reasonable adjustment
    Gen Institute enables reasonable adjustments to be made to assessment procedures for students with special needs, such as people with disabilities or with language or literacy difficulties.
If you are unable to complete the assessment in this format, you must inform your assessor and they may arrange for you to take the assessment
in an alternative format.
    Plagiarism policy
    Gen Institute takes a systemic approach to the treatment of plagiarism in academic work. The policy is intended to promote honesty in learning and assessment and respect for the work of others. Contravention of this policy will result in students being penalized.
· Please read the plagiarism policy available in your student handbook and to be aware of the consequences and to understand your rights and responsibilities.
· In order to be assessed as competent (C) in this unit you need to provide evidence that demonstrates you can perform the required competencies to the necessary standard.
· In order to avoid plagiarism, you must acknowledge and reference sources of research that you use in your written work, and must give credit appropriately.
· You must use the APA 6th Referencing style. You must contact your assessor for guidance on how to reference.
· You could also complete a free tutorial on referencing at The Basics of APA Style®
· The following are some types of references that must be acknowledged:
· Direct quotations – using another person’s exact words, placing words in quotation marks (for shorter quotes) or indent paragraphs (for longer quotes).
· Paraphrases of another person’s words or ideas – using someone else’s ideas in your own words. When you paraphrase, you must cite the source of the ideas
· Summarise another person’s ideas – a short summary of the original text, including only the main points of the original author’s ideas or argument. To avoid plagiarism, you must cite the source whenever you summarise another person’s work.
· Tables, figures, graphs, diagrams or images obtained from any source – you must acknowledge the original source of all tables, figures, graphs, diagrams or images.
· Information obtained from lectures and personal communication – you must acknowledge the source of the information.
    Academic appeals
    · Where a student wishes to appeal an assessment they are required to notify their assessor in the first instance. Where appropriate the assessor may decide to re-assess the student to ensure a fair and equitable decision is gained. The assessor shall complete a written report regarding the re-assessment outlining the reasons why assessment was or was not granted.
· If this is still not to the student’s satisfaction the student shall formally lodge an appeal by submitting a written letter within one week of receiving the results using the form 10.1 for Complaints and appeals outlining the reasons for the appeal. They shall lodge this with student administrations department and the appeal shall be entered into the ‘complaints and appeals register’.
· The Course coordinator shall be notified and shall seek details from the assessor involved and any other relevant parties. A decision shall be made regarding the appeal either indicating the assessment decision stands or details of a possible re-assessment by another assessor appointed by Gen.
The student shall be notified in writing of the outcome with reasons for the decision. The student shall also be provided the option of activating the external appeals process if they are not satisfied with the outcome. The student is required to notify Gen if they wish to proceed with the external
appeals process.
    Reassessment process
    1. Student will be assessed as being competent only upon satisfactory completion of all the assessments in a unit.
2. If a student is not able to demonstrate satisfactory completion of all of the required assessments of the unit, the result for that unit will be recorded as Not Competent.
3. If a student has submitted all the tasks and successfully completed more than 50%* of the assessment tasks for a unit, they will be provided with specific feedback and invited to re-submit their assessment.
4. If a student has submitted and not successfully completed more than 50%* of the assessment tasks for a unit, they will be required to undertake the unit again.
5. In the case of re-submission, the following actions shall occur:
· The student must apply for resubmission within one week of the result is made available to him/her. This means that the student is responsible to acknowledge that he/she has received the result and has been deemed NC for the units of competency undertaken.
· Reassessment may need to be arranged every weekend on Saturday evenings in order to minimize disruption.
6. If a student is assessed as “Not Competent’ after the resubmission, he or she will be identified as a student-at-risk and an Academic Performance Improvement (API) Plan will be created during an
Intervention Strategy Meeting between the Gen’s Operations
    
    Manager, Trainer & Assessor and student. The date for a third assessment will be nominated by the student in consultation with Trainer & Assessor, but should be no longer than 1 month from the previous re-submission date.
7. One re-submission is allowable per unit per student free of cost. Additional re-submissions will be charged at $200.
If the student remains ‘Not Competent’ after a third re-submission, he or she will be notified that this result is final and he or she will be unable to successfully complete the course in which they are enrolled at this point.
* Due to the variance in the amount of work completed for each assessment task in a unit, 50% will be determined by the number of assessment tasks submitted as opposed to the amount of evidence
submitted.
    Assessment records
    We are required to retain a copy of your assessment and all other evidentiary records. If you require a copy of this assessment submission
please be sure to copy it prior to submitting it to us.
    Declaration
    You must sign the student declaration confirming the authenticity of your submitted work, understanding the requirements to complete the assessment tasks and that the assessment process including the provisions for re-submitting and academic appeals were explained to you and that you understand these processes on the assessment summary cover sheet. Gen Institute cannot assess any submitted work until the declaration is
received.
    Assessment submissions and contact details
    You must submit this completed assessment tool to your trainer on the due date. Please feel free to contact us if you have any questions regarding the assessment process:
Phone: 03 9642 2193
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ASSESSMENT COVER SHEET
    This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file. Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to this form.
    Student Name:
    
    Student ID No:
    
    Email:
    
    Contact
number:
    
    Unit Code & Title
    BSBMGT608 – Manage innovation and continuous improvement
    First Submission
    
    Subsequent submission
    
    
Please attach the following documentation to this form
    Result
S = Satisfactory NS = Not Satisfactory
    Assessment 1
    Written Task
    S | NS
    Assessment 2
    Project: Develop an implementation plan
    S | NS
    Final Assessment Result for this unit
(Student will be assessed as being competent only upon satisfactory completion of all the above mentioned assessments)
    
Competent    Not Competent (Comments)
    The Evidence provided is:
 Valid     Sufficient     Authentic     Current
    Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes. I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment.
Type your Name, do not use Sign tool
Student’s Signature:    Date:     /     /     
    Final feedback:
    Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
    Type your Name, do not use Sign tool
Signature:
Date:     /     /     
    Administrative use only
    Entered onto Student Management Database
    
Date
    
Initials
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    USE FOR REASSESSMENT ONLY
    Assessment Task No/s
    
    Components
    
    Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes. I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment.
Type your Name, do not use Sign tool
Student’s Signature:    Date:     /     /     
    
Result of Reassessment
    Competent - C
    Not Yet Competent - NYC
    
    (Please circle the Final Assessment Outcome)
    Feedback to Student (Please provide general feedback on the Student’s performance)
    
    
    Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
    
Trainer/Assessor Signature
    
    
Date
    
    Administrative use only
    Entered onto Student Management Database
    
Date
    
Initials
Assessment 1 – Written Questions
Instructions for Students
· This is the first of the two assessment tasks you must complete satisfactorily to be deemed competent in this unit.
· Read the Assessment description carefully.
· In this task, you must answer ten (10) questions that cover the knowledge requirements of this unit.
· You must respond to all questions and submit them to the Trainer/Assessor.
· You must answer all questions to the required standard (e.g. provide the specified number of points) to be deemed satisfactory in this task.
· Assessment may be submitted in Microsoft Word format or may be handwritten. Clearly label your work with your name, unit code, unit title, Assessment Task and respective Question number with the answer to all the documents and sheets that are attached to your submission.
· Read the Plagiarism policy and procedure carefully to understand the consequences that you could face if your work is plagiarized.
· Seek clarification regarding the assessment required to be done, if you do not understand the task.
· Ask for reasonable time from Assessor for preparation of project or Assessment.
· Seek information on additional reading material and reference for completion of the assessments.
· Students with special needs can seek assistance from assessors depending upon the nature of the need.
· Submit this document along with your assessment work.
· Your Trainer/Assessor will provide you feedback and notify you about the results within two weeks of submission.
Applicable conditions
· This is an open book task and you may refer to your learning materials or your research of external resources.
· Assessment may be completed in your own time and is due one week after the module end date.
· You must complete this task independently.
· The Trainer/Assessor may ask you relevant questions on this assessment task to ensure that this is your own work, or to confirm your knowledge to close any gaps they may identify as not evidenced in your written responses.
· No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
Resources required for assessment
· You will need the following materials/ resources for this task:
· Textbook/ Online learning resources
· Computer with Internet access for research purposes and word processing
Written Questions
    
1
    Define the term cost benefit analysis and outline two (2) methods used to conduct the analysis. Your response should be in no more than 200 words in total.
    
Cost benefit analysis is a business process which is used by various organizations to analyze various decisions. The business or analyst adds the various benefits that can be gained from a business situation and finally deducts the costs associated with such actions. The cost benefit analysis is generally done when a company edifice a new manufacturing facility or set ups a new project by the prudent managers. It evaluates the potential costs and the revenues that the company will make from the project. The outcome of the evaluation will help to determine whether the project is feasible financially.
The two methods of cost benefit analysis are 1. NPV 2. Benefit cost ratio
The NPV is the Net present value and is the difference between the benefits derived from the present value of revenue and present value of costs. Thus, if NPV>0, then it can be...