TOPIC NAME = ITUNES TSM is one of the key functionalities for organizations and allows organizations to achieve higher customer satisfaction, reduce delivery time, and provide service support as per...

TOPIC NAME = ITUNES
TSM is one of the key functionalities for organizations and allows organizations to achieve higher customer satisfaction, reduce delivery time, and provide service support as per customer requirement. In this assignment, students need to explore various aspects of ITSM in an organisation or a company that provides IT services and explains how ITSM can enhance business proposition. Examples could be Department of Education and Training, Department of Health and Human Services, Department of Jobs, Amazon, and HP. The aim of this assignment is to • Engage students with ITECH7400 material from Weeks 1 to 8; • Encourage students to conduct an independent investigation into related topics from books, the Internet, and through practical investigation. • Understand what service management means and how it is applied in practice; • Evaluate a practical case with respect to service management best practices; • Understand how the services create business value in a practical case; • Understand how the service management could be developed and enhanced in practice; and • Plan and implement service management improvements in practice. Expectations and Timelines It is expected that students will form groups of 2 to 3 members by the second week of the semester. Only in exceptional cases will groups of a different size be allowed. Each group should prepare a report that contains the key topics of Weeks 1 to 8. The ITSM report should not exceed fifteen (15) A4 pages. Students are required to prepare a presentation for their ITSM assignment. The presentations will happen during the scheduled tutorial session of Week 8. The presentation should contain 10 slides and it should not exceed more than 10 minutes.