To better keep tabs on her team's progress, WAMAP Company's manager of western regional sales Barbara Singleton asked the IS department to create a sales force management and tracking system. Her...


To better keep tabs on her team's progress, WAMAP Company's manager of western regional sales Barbara Singleton asked the IS department to create a sales force management and tracking system. Her request was unfortunately low on the IS department's priority list owing to the enormous backlog of work that had accumulated. It took the IS department six months to do anything, so Barbara decided to do it herself. Barbara took the advise of her friends and built her own sales force management and tracking system using a personal computer and some inexpensive database software.




Barbara's system may have been "finished" for the last six weeks, but it still includes numerous features that don't operate and several functions that are full of mistakes. It has gotten to the point where Barbara's assistant is so skeptical of the technology that she has discreetly reverted back to her old, paper-based method since it is so much more dependable.




Barbara said to her systems analyst buddy over dinner one night, "I don't know what went wrong with this project. To me, it seemed like an easy matter. Those IS men insisted I carry through a lengthy series of procedures, but I didn't see how any of it related to using a personal computer. Without going through the hassle of the technique the IS folks were pushing, I simply figured I could construct this system and adjust it till I got what I needed. But doesn't it just refer to their very expensive mainframes and supercomputers?




To play the role of Barbara's systems analyst friend, how would you react to her gripe?
Aug 21, 2022
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