To be considered competent in this assessment task the Candidate must satisfactorily perform the following: • Review business innovation in consultation with users and make recommendations for...

To be considered competent in this assessment task the Candidate must satisfactorily perform the following:
•    Review business innovation in consultation with users and make recommendations for improvement or further innovation
•    Review current service level agreements (SLAs) if appropriate
•    Research client service needs and preferred level of service
•    Research opportunities for new business with client
•    Develop draft proposals to cover these new initiatives
•    Conduct a session with the client to present the new opportunities
•    Gather client feedback to improve the proposals
•    Present proposed cost and timeframes to the client
•    Present proposals to the client in a clear, concise and comprehensive manner
•    Negotiate the terms with the client and record alterations if required
•    Clarify areas of uncertainty or disagreement
•    Document the agreement negotiated with the client
•    Document changes to new provisions
•    Adjust the service provided to the client based on client feedback and in line with organisational guidelines
•    Assess progress in achieving new client initiatives