Thus, quality is a broad-based characteristic or property, and its factors consist not only of well-defined technical considerations, but also of subjective opinions. For example, consider the...

Thus, quality is a broad-based characteristic or property, and its factors consist not only of well-defined technical considerations, but also of subjective opinions. For example, consider the following: (a) The handle on a kitchen utensil is installed crookedly, or the handle discolors or cracks during its use, (b) a weighing scale functions erratically, (c) a plastic toy breaks easily, (d) a vacuum cleaner requires frequent repairs, (e) the stem of a screwdriver bends, and (f) a machine tool cannot maintain the dimensional tolerances of the work piece because of lack of stiffness or poor construction.