This is the assessment file, examples are given in Red which needs to done.
Assessment Task 2 Develop and manage performance management processes BSBHRM512 Table of Content Student Declaration2 Task 2 – Develop an integrated performance-management process7 Task 2.1 Integrated performance management processes13 Task 2.2 Consult with and train relevant stakeholders15 Task 2.3 Implement learning and development19 Appendix 1 – Scenario21 Appendix 2 – Employee training and development policy24 Task 2 – Develop an integrated performance-management process Task summary and instructions What is this assessment task about? You are a newly appointed HR Manager working at Australian Hardware (see the scenario in Appendix 1). This task comprises of product-based assessment methods and direct observation in a simulated work environment. You are required to: · Develop integrated performance management processes · Undertake consultation with line managers to review the integrated performance management processes · Train the line managers in key performance management processes · Prepare a learning plan · Select and manage the work relationship with a training provider · Prepare reporting to management on the effectiveness of the training provided It has been designed to evaluate your ability to: · Analyse organisational strategic and operational plans to identify relevant policies and objectives to be addressed in i ntegrated performance-management processes · Develop objectives for performance-management processes to support organisational strategy and goals and to build organisational capability · Design methods and processes for line managers to develop key performance indicators for those reporting to them · Develop organisational timeframes and processes for formal performance-management sessions · Ensure performance-management processes are flexible enough to cover the range of the organisation's employment situations · Consult with key stakeholders about the processes and agree on process features · Gain support for implementation of the performance-management processes · Train relevant groups and individuals to monitor performance, identify performance gaps, provide feedback and manage talent · Work with line managers to ensure that performance is monitored regularly and that intervention occurs as required and complies with organisational policies and legal requirements · Design and develop learning and development plans and strategies to encourage effective employee performance · Deliver learning and development plans according to agreed timeframes, ensuring achievement of specified outcomes · Contract appropriate providers for performance development, as identified by plans and according to organisational policy · Monitor learning and development activities to ensure compliance with quality assurance standards · Negotiate remedial action with providers, where necessary · Generate reports to advise appropriate managers on progress and success rates of activities · Regularly evaluate and improve all aspects of performance-management processes in keeping with organisational objectives and policies You are required to address the following: · Task 2.1 Integrated performance management processes · Develop integrated performance -management processes for ‘’Australian Hardware.’ · Develop a performance management session policy · Task 2.2 Consult with and train relevant stakeholders · Perform a Role-Play to consult line manager about the performance management processes; and · Train the line managers on key performance management processes · Develop a lesson plan and a power point presentation as part of the Role-Play requirements · Research two possible training rpoviders to deliver a formal course in leadership · Obtain a quote for each provider · Select one of the providers providing justifications · Task 2.3 Implement learning and development · Address feedback with the training provider and plan to negotiate remedial actions · Write an email report to the CEO about the training activity in Task 2.2 What do I need to do to complete this task satisfactorily? · submit the completed assessment tasks, according to instructions, · complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required · apply critical thinking, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. Specifications You must deliver/participate in: · A Role-Play in week 4 to: · consult line manager about the performance management processes; and · train the line managers on key performance You must submit to GOALS · Performance management processes · Performance management sessions policy · Observation checklist · Lesson Plan · PowerPoint Presentation · Dialogue with the training provider · Negotiation notes · Email report to CEO Resources and equipment · Computer with Internet access · Access to Microsoft Office suites or similar software · Learning material · Scenario for assessment document · Relevant policies and procedures provided in a separate folder · Use of the templates included in this assessment document What will the assessor be looking for? Your assessor will be looking for demonstrated evidence of your ability to: · Develop integrated management processes · Consult about integrated management processes · Train groups and individuals on key performance management processes · Work with line managers to ensure good practices in performance managent are applied · Coordinate learning and development Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Procedures 1. Review the assessment scenario, the business documentation, including policies and procedures and the templates provided: · Appendix 1 – Scenario at the end of this document · Appendix 2 - Employee training and development policy at the end of this document · Policies and Procedures – provided via link: http://australianhardware.simulations.australiantrainingproducts.com.au/ · Templates: · 1 - Integrated performance management processes in Task 2.1 · 2 - Performance management sessions policy in Task 2.1 D · 3 – Learning Plan in Task 2.2 1. Develop integrated performance -management processes (Template 1) for ‘’Australian Hardware.’ 1. Follow these steps: a. Read and analyse organisational strategic and operational plans to identify relevant policies and objectives to be addressed in the integrated performance-management processes b. Develop SMART goals for the performance-management processes c. Design methods and processes for line managers to develop key performance indicators for those reporting to them d. Determine organisational timeframes and processes for formal performance-management sessions. Ensure that these processes cater to different employment situations, for example, casual workers, employees under flexible work arrangements, part-timers and full-timers, or employees who are job sharing. To do so, develop a policy for performance management-sessions. Use the template provided: Performance Management Policy Sessions. Complete the policy and submit it with your assessment (Template 2). 1. Use the template provided and follow the instructions. 1. In week 4 of class, liaise with the trainer and assessor and schedule a time to: · Present the draft of the performance management process to a group of two classmates who will play the role of line managers in the organisation. · Train the managers on key performance management processes. The aims of the Role-Play are to: · Consult with the managers about the processes developed in Task 2.1 and agree on the process features · Gain support for the implementation of the process · Train relevant managers on the key performance management processes · Establish a positive work relationship with the line managers to ensure they will monitor their teams’ performance regularly · Encourage line managers to apply early intervention as required according to organisational policies and legal requirements The training session must cover: · The content of the performance management session policy · Why regular performance monitoring and early intervention are important · How to monitor the performance of employees in their teams · How to identify performance gaps · How to provide feedback · How to manage talent For this Role-Play, you will also have to develop and submit: · A Learning Plan (use the template 3 provided) · A PowerPoint Presentation to address: · The content of the performance management session policy · Why regular performance monitoring and early intervention are important · How to monitor the performance of employees in their teams · How to identify performance gaps · How to provide feedback · How to manage talent If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play. 1. Additionally, you want the line managers to attend a formal course in leadership. Your budget for two managers is $ 4,000, and the training must be completed within three months. a) Research two possible training organisation providers that can deliver the leadership course within budget and according to timelines. b) The procurement policy requires to obtain two quotes for any service under $5,000. Obtain a quote from each provider (prices could be found on their websites, or you could enquire directly with the provider). c) Provide evidence of the quotes. You could attach a screenshot of the price provided for example. d) Select one provider according to requirements, providing justifications. 1. Consider that the following has happened: The education provider engaged in delivering the leadership course has not delivered what was promised: · The facilitator was late · The quality of the training material provided was of poor (photocopies of photocopies) · The participants did not feel engaged in the training session, and they believe that the facilitator was not an expert in his field The contract that you have signed has a ‘non-refund’ policy; however, you want to negotiate remedial actions with the provider. a) Write a dialogue (what you would say) that you would use with the training provider to illustrate the situation and to negotiate remedial actions due to the substandard learning experience that was delivered. and Address the following: · What are your non-negotiable? · What negotiation technique would you apply? Why? · What could be some common ground? · What would you leverage on? b) Write an email report to the CEO to advise him of the success rate of the training activity in Task 2.2 A and advise him of what actions will be implemented to improve future sessions based on the feedback received. Complete the following activities: Task 2.1 Integrated performance management processes Develop integrated performance -management processes for ‘’Australian Hardware.’ Use the templates provided below and follow the instructions. Template 1 -Integrated performance management processes Integrated performance-management processes A Policies and objectives to be addressed in the integrated performance-management processes After reading and analysing the organisational strategic and operational plans, identify the relevant policies (3-4) and organisational objectives (2-3) to be addressed by the integrated performance-management processes. Select from Page 24 - 25 of your assessment document · Formal training sessions (individual or corporate) ·