This is Certificate 4 in Commercial cookeryBug: ID SITXHRM003 LEAD AND MANAGE PEOPLE – Short answer ...

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This is Certificate 4 in Commercial cookery

Bug: ID SITXHRM003 LEAD AND MANAGE PEOPLE – Short answer SITXHRM003 LEAD AND MANAGE PEOPLE – Short answer Assessment B – Short answer Instructions You are to answer all questions. Read each question carefully. Ensure you have provided all required information. On completion, submit your assessment to your assessor. SECTION 1: Model high standards of performance and behaviour Q1:Give three examples of positive behaviour a manager can role model to staff. Q2:Do you think leading and managing are the same thing? Explain. Q3:Outline four qualities or traits of an effective leader. Q4: What are ‘norms’? Q5:Discuss the manager’s role in promoting healthy norms. Q6:Success in management is often measured in terms of efficiency and effectiveness. Explain the terms ‘efficiency’ and ‘effectiveness’. Efficiency Effectiveness Q7:Management functions can be categorised as planning, organising, leading, staffing and controlling (monitoring). Define the staffing function, giving some examples to explain your answer. Q8:Define the function of controlling or monitoring and provide some examples to explain your answer. Q9:What advice would you offer to someone who wanted to improve their leadership ability? Q10:Define the ‘laissez-faire’ leadership style. Q11:Describe a situation where the laissez-faire style is effective to use. Q12: What is participative leadership? Q13:Describe a situation where a directive style of leadership would be appropriate to use. SECTION 2: Develop team commitment and cooperation Q14:Explain why the manager should involve team members in the goal-setting process. Q15:Define the term ‘empowerment’. Q16:Why is it important to make plans? Q17:What is a mission statement? Q18:List four different types of plans. Q19:What are stakeholders? Give some examples to help explain your answer. Q20:Why is it important for an organisation to consider the needs of stakeholders and communicate effectively with them? Q21:To be effective, goals need to be SMART. What does this stand for? Q22:What are KPIs? Explain. Q23:A team will need to access a wide range of operational workplace information to help meet organisational goals. Give four examples of operational information your team requires. Q24:List five things you can do to model and encourage open and supportive communication. Q25:Explain the difference between a group and a team? Q26:Discuss how you could encourage innovative work practices in your team. Q27:Why should a team have some diversity in team members? Q28:What is groupthink? Q29:How can a manager prevent groupthink? Q30:For feedback to be effective, it should be specific, timely and constructive. Explain each of these concepts. Specific Timely Constructive Q31:List five barriers to effective communication. SECTION 3: MANAGE TEAM PERFORMANCE Q32:Discuss how KPIs can be used to monitor and assess your team’s performance and progress towards the achievement of goals. Q33:Explain the benefits that can be gained by delegating tasks to employees. Q34:Explain what should be included in a delegation plan. Q35: List five common barriers to delegation. Q36: Explain how you can overcome these barriers to delegation. Q37:Explain the difference between a workplace mentor and coach. Q38:If motivation is an internal drive, can a manager really motivate an employee? Q39:Apply Maslow’s hierarchy of needs to the work environment by providing two examples of how the organisation can meet needs at each level of the hierarchy. Physiological Safety Social Esteem Self-actualisation Q40: The perception of fairness is important to job satisfaction, commitment and trust. How do leaders develop a sense of fairness and equity? Q41:Do you think money is an effective motivator? Explain your answer. Q42:Explain one principle of job design that could be applied to make routine, practical work more rewarding. Q43:Rewards can be extrinsic and intrinsic. Explain these terms. Extrinsic rewards Intrinsic or internal rewards Q44: What are four examples of extrinsic rewards that an organisation could provide employees? Q45:Explain how goals are important to motivation by using the goal-setting theory. Q46:A common approach to coaching involves using the demonstration method. Explain the steps involved in the demonstration method. 10 2016 Edition 1 © Didasko Digital 2016www.didasko.com

sitxhrm003assessment-bshort-answerv1-0-o2yvr51i.docx assessment-dcoaching-session-plan-v1-0-4vl11osz.docx assessment-dbackground-informationv1-0-r2kvbgr1.docx

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Bug: ID
SITXHRM003 LEAD AND MANAGE PEOPLE – Short answer
 SITXHRM003 LEAD AND MANAGE PEOPLE – Short answer
Assessment B – Short answer
	Instructions 
You are to answer all questions.
Read each question carefully. Ensure you have provided all required information.
On completion, submit your assessment to your assessor.
SECTION 1: Model high standards of performance and behaviour
Q1:	Give three examples of positive behaviour a manager can role model to staff. 
· Showing respect and concerns for others
· Helping employees with issues related to outside the job.
· Having willingness and humility to accept their own mistakes. 
Q2:	Do you think leading and managing are the same thing? Explain.
No, the major difference lies in the essence according to which leaders have people that may follow them while managers have people that may simply work for them. People may follow leaders based on their personal choices or wishes however; individuals have to follow their manager because of structured norms of company or organisation.  
Q3:	Outline four qualities or traits of an effective leader.
1. Confidence
2. Integrity
3. Inspirational thoughts
4. Accountability for their actions
Q4: 	What are ‘norms’?
Norms are binding rules, standards or requirements of the people in process or quality of product. In other words, they can also be considered as rules or policies that are defined and have to be followed by pupils for the successful functioning of organisations. 
Q5:	Discuss the manager’s role in promoting healthy norms.
Manager are required to keep a check on the functioning of employees in order to make sure they complies with the structured or proposed functioning. Managers may be required to keep a check on the employees as well as follow an open door policy in order to listen to the issues and provide timely feedbacks to the employee. Further, manager will also be required to make sure that employees do not disregard company’s policies and rules. 
Q6:	Success in management is often measured in terms of efficiency and effectiveness. Explain the terms ‘efficiency’ and ‘effectiveness’. 
Efficiency – is the ability to do things right in less time. 
Effectiveness – is the ability to do the right things irrespective of time. 
Q7:	Management functions can be categorised as planning, organising, leading, staffing and controlling (monitoring). Define the staffing function, giving some examples to explain your answer.
In order to fulfil company’s requirement of labour and workforce, staffing is the process of hiring new employees. Staffing is appointing new employees as well as retaining them at their positions. Further, the appointment is done specifically based on employee capabilities towards the nature of work. E.g. - giving job to a new employee and later listening to their problems so that they do not resign and retaining them.  
Q8:	Define the function of controlling or monitoring and provide some examples to explain your answer.
Controlling or monitoring simply means keeping a check upon the activities of employee. Example – Monitoring the monthly or weekly performance sheets will allow manager to get informed about employee effectiveness. 
Q9:	What advice would you offer to someone who wanted to improve their leadership ability?
Leadership is an essential quality and mostly it is considered as an inherited trait. A leader needs to keep learning and therefore cannot stop and the best advice for someone to improve his or her leadership will be to keep learning and be a discrete listener. 
Q10:	Define the ‘laissez-faire’ leadership style.
‘Laissez-faire’ leadership style suggests the leaders to keep their hands off and allow members to continue with the decision-making. In much simpler words, leaders empower their employees and allow them to make decisions and provide full autonomy with respect to completion of their tasks. 
Q11:	Describe a situation where the laissez-faire style is effective to use.
This leadership style may be effective when group members may be highly skilled, accountable and motivated with respect to their work and possess enough competencies and capabilities to be accountable for the same. 
Q12: 	What is participative leadership?
The leadership where input from employees may be considered in almost every decision of the company. Employees usually are not considered in the internal or higher level decisions of the company however, under this leadership style,

Bug: ID SITXHRM003 LEAD AND MANAGE PEOPLE – Short answer SITXHRM003 LEAD AND MANAGE PEOPLE – Short answer Assessment B – Short answer Instructions You are to answer all questions. Read each question...

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