Answer To: Kent Institute Australia Pty. Ltd. Assessment Brief ABN XXXXXXXXXXCRICOS Code: 00161E RTO Code:...
Kalaivani answered on Jun 17 2021
Table of Contents
Case Study 01: Star Dish Foods 2
Answer to Question No.1 2
Answer to Question No.2 3
Answer to Question No. 3 4
Case Study 02 - Falcon Child Care Centre 6
Answer to Question No. 1 6
Answer to Question No. 2 7
Answer to Question No. 3 8
References 10
Case Study 01: Star Dish Foods
Answer to Question No.1
1 (a). Delegation is the process of assigning the authority and decision making responsibility to another person, which will usually be a sub-ordinate. The sub-ordinate is asked to work, perform tasks and take decisions on behalf of the person who has delegated the work, which will usually be a manager. It should be noted that, the person who has delegated the work will be held responsible for the actions and tasks performed by the sub-ordinate. In the case study, Zoran has delegated organization details to the department secretary, Liu. Zoran will be held responsible for Liu’s actions. (Güth, Pull, and Stadler, 2015)
1 (b). Yes, it is an appropriate managerial skill, for Zoran to delegate few organizational responsibilities to Liu. The management approach followed by different person may vary, in this case Zoran is highly experienced person and follows a task oriented approach to ensure Star Dish Foods reaches its goals and objectives. But he could not be a people’s person naturally, hence he has identified another person who could meet such requirements on his (Zoran’s) behalf. An effective manager need not perform all the tasks by himself, instead he should be capable enough to identify the candidates who would be able to perform such tasks in the best possible manner. (Bell, and Bodie, 2012)
1 (c.). * Communication - Zoran must have the patience to listen to his sub-ordinates and take feedback from them on the work front. A manager is expected to convey his ideas to his team members and at the same time able to understand the thought process of his team members.
* Forward Planning and Strategic Thinking - Zoran is in the position of managing entire research centre, he is expected to plan for the future. Zoran must outline the goals and paths of Star Dish Foods. He should ensure, the research centre is prepared for any business mis happenings, through his strategic business plans.
* Interpersonal Skills - Zoran must develop his interpersonal skills. Business is all about people, he should make he is able to relate himself with the people in both front, personally and professionally.
* Motivation - Motivation and performance always works parallel with each other. To have better performance, the team members need to be motivated. (Whetten, 2011)
Answer to Question No.2
2 (a). Performance Management involves identifying the expectations of a individual in a the organization, analyzing his performance and comparing them with the standards set. In Star Dish Foods, the performance management is clearly outlined under the job descriptions. Performance appraisal is the method of rewarding the team members based on their performance, in the form of promotion, bonus, enhanced pay scale etc. Star Dish Foods follows performance appraisal is carried out three times in a year. (usanto, and Darmasetiawan, 2020)
2 (b). The performance appraisal approach is performed thrice a year, in Star Dish Foods. When Norman was transferred from manufacturing plant to research centre, he finds it difficult to get along with other team mates in research centre. His approach in performing the job is different when compared to others, he is self centred and follows a method of performing his duties in isolation (without depending on others). How ever, this may not possible all the time. He must realize the importance of team approach, and how team approach can help Norman in performing better. When the company is outlining the bases of performance appraisal, it can add aspects like team building, communication, adaptability to analyse the performance of the employee. This will encourage Norman to work “with the team”, rather than just working “in the team”. (Curzi, Fabbri, and Pistoresi, 2020)
2 (c.) Norman is a person who believes, other team members not required for him to perform his duties. He is of the intention that, involving with other team members is like ‘chit-chat’ with them. He has not realized the importance of other team members, and they can influence on his performance. He was transferred from manufacturing plant to research unit, even though it is unclear on his working pattern in manufacturing plant, but in research unit he has not pushed himself to work along with the team. Star Dish Foods should make him understand that it is vital for him to adapt with this change. For Norman to break this barricade, Star Dish Foods must make sure he is adaptable. This can be either achieved by Norman’s self realization or the company can gradually force him into team approach. To do this, the company can assign him duties which involves explicit working with other team members, for example when all the departments meet once in two weeks, Norman can be given incharge of providing ideas to overcome any general issues, approaches for problem solving, etc. (Setiawati, and Ariani, 2020)
Answer to Question No. 3
3 (a). Leadership is the attribute of a leader who is able to influence the performance and decision making of another person in an organization. Leadership should not be misunderstood with dictatorship. Under dictatorship, people are forced to follow the instructions of the dictator, irrespective if they are willing or no. But on the other hand, leadership will convince others to perform the duties willingly. People are not forced to perform, but they are convinced. (Bernheim, and Bodoh-Creed, 2020)
Importance of leadership in an organization -
* Induces Change -
Business industry is prone to...