This assignment requires you to identify a company that you think provides great customer service by describing the following: · Its overall Customer Service Strategy. · Its Organizational Structure...

Introduction:
Customer service is the current trend for business around the globe. It has set parameters suitable for growing a business and making all worthwhile for the business. Customers have become the most important aspect of the service industry whether be in tourism, travel, hospitality, IT, software etc. Every company has its own agenda and goals that need to be achieve, but the basic factor that lies in their growth is the customer satisfaction. There is ever growing demand for products in the market, the competition thrives on the customer base scale and the reach to have customers on board for the service. Organizational structure plays a very important role in determining the quality of customer service (Daugherty, 2019). Each member of the organization when focused on providing the best service to the customer, the business itself will grow exponentially without having to set back. Service strategy is base done the thinking of the leaders of the organization and market survey of the customer need and problems they face.
About the company:
Uber is one of the biggest companies in the transport sector. Uber has grown to be worldwide sensation in providing customer with affordable rides by comfortably sitting at their home. Uber main motto is to provide transportation at all places irrespective of the distance. They want the customers to feel safe as well as make it cheaper for them to find a ride. Uber focus is large customer base both as riders as well as those who drive. They are creating job opportunities for people and given remote access to all the vehicles around the area.
Customer Strategy:
For commute related to long or short, the best answer is Uber. Anywhere in the world if we want to travel from one place to another, we don’t to wait in line to get a cab, or a bus, we just need Uber. Uber has made lives easier for the customers to...